Jobs / United States / Swordhealth
Director of Ops & Deputy Managing Director Germany
Swordhealth · 🇺🇸 Location unlisted
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereThis employer posted directly and does not match a government sponsor register.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
SponsorApply flags time-wasters so your applications go where they can land. These come from the posting's own wording — read the original listing to confirm. See better-fit alternatives →
Sponsor Radar — Swordhealth
This employer posted directly and does not match a government sponsor register.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Swordhealth →
About the role
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. AI Proficiency at Sword AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. • Explorer (Level 1) — Uses AI daily to boost personal productivity • Builder (Level 2) — Creates workflows and tools that elevate the whole team • Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. Role As Director of Ops & Deputy Managing Director Germany you own the engine that turns interested patients into active customers. You lead our Patient Success team and Customer Support and are accountable for lead conversion, speed from sign-up to start and service quality. You'll work hand in hand with Growth Marketing on the full D2C funnel and build processes, tooling and a scalable operating model – combining people, automation and AI – from the ground up. You report to the Managing Director Germany. What you’ll be doing • Own the conversion funnel from interested patients, to paying customer • Hire, lead and coach the Patient Success team; design targets, incentive schemes and quality assurance • Own Customer Support for patients, doctors' practices and Krankenkassen: channels, SLAs, CSAT, tooling • Redesign the prescription retrieval process (practice communication, status visibility) to cut time-to-activation • Lead the AI Ops initiatives and automation • Own ops tooling (CRM, telephony, workforce planning) and automation • Partner with Growth on lead quality and feed patient insights to Product What you need to have • 5+ years in operations, strategy or consulting, incl. hands-on responsibility for D2C / customer operations – healthcare experience is a plus, not a must • Measurable track record of improving funnel conversion rates • Experience leading and scaling customer- or patient-facing teams (e.g., patient success, inside sales, customer support), incl. targets and incentive schemes • Built processes and teams from scratch in a fast-growing environment • Data-driven; comfortable with dashboards (SQL/Looker a plus) • Fluent German and English • Nice to have: Strategy consulting experience (McKinsey, BCG, Bain), experience with AI/automation in customer operations *The range below reflects base, variable, and equity for this role. This is a starting point, not a ceiling — once someone joins and proves th