Jobs / United States / Alma31
Customer Care Officer
Alma31 · 🇺🇸 Lille, Nord
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereThis employer posted directly and does not match a government sponsor register.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
SponsorApply flags time-wasters so your applications go where they can land. These come from the posting's own wording — read the original listing to confirm. See better-fit alternatives →
Sponsor Radar — Alma31
This employer posted directly and does not match a government sponsor register.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Alma31 →
About the role
About Alma At Alma, we believe that commerce should be balanced and sustainable. Our mission is to put finance back where it belongs: at the service of merchants and consumers. We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly. Today: • 25,000+ active merchants • 10 million consumers served • 4.8/5 on Trustpilot Our team has grown from 2 to more than 350 people and we continue to expand across Europe. About the role As a Customer Care Officer , you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma. You will support users, resolve complex requests and contribute to improving our operational processes. This role is based in Lille , with 2 days of remote work per week . Occasional weekend shifts may be required (approximately twice per quarter). Your main responsibilities will include: Customer & merchant support • Handle complex requests from merchants and consumers via email and phone • Guide users in the use of Alma’s payment solutions • Provide clear and helpful responses while ensuring a high level of customer satisfaction Operations & process management • Manage debt collection actions and follow up on payment delays • Ensure smooth onboarding of new merchants and help them implement the Alma solution • Monitor cases and ensure issues are resolved efficiently Continuous improvement • Identify recurring issues and share insights to improve processes and tools • Contribute to quality reviews and operational improvements • Support the onboarding and training of new team members as the team grows About you You would be a great fit if you: • Have strong written and verbal communication skills in French and English • Are customer-oriented , empathetic and solution-driven • Are organized and rigorous in your work • Are autonomous and resourceful when solving problems • Are comfortable working in a fast-growing environment A first experience in customer support, operations or similar roles is a plus. Why join Alma • Offices in Paris (10th arrondissement) and Lille – Euratechnologies • Health insurance fully covered for you and your family • Meal vouchers (Swile) • Sustainable mobility package • Choice of laptop (Mac or Windows) • Regular team events and internal talks Recruitment process The process includes: • Introductory interview with Talent Acquisition • Online test • Interview with the Team Lead or Operations Manager • Team fit discussion with members of the Operation teams Find Jobs in France on Arbeitnow