Jobs / United States / Intercom INC
IT Systems Engineer
Intercom INC · 🇺🇸 San Francisco, California
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 8 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Intercom INC paid sponsored hires in similar roles3 certified filings for “Senior Forward Deployed Engineer” (Software Developers) in CA: $185k–$225k, median $188k. Most were filed at wage level III (100%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Intercom INC
The US Department of Labor certified 8 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Intercom INC →
About the role
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? At Fin you'll be a Systems Engineer in IT, working on evolving our IT infrastructure with a focus on deliverability, identity & access management and compliance. This is a great opportunity to join an ambitious AI-native IT team that leverages SaaS-based solutions to be at the forefront of business process and employee lifecycle automation. If you're coming from a traditional systems engineering or DevOps background, this role will expand the scope of your experience to truly agile, modern cloud environments. If you're already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed. What will I be doing? • Build and own automations. Design efficient, maintainable automations across identity & access management, endpoint management, security, compliance and corporate email deliverability, using AI tooling and no-code platforms like Tines and Workato. • Evolve corporate IT infrastructure. Take part in high-impact cross-organisational projects to integrate and expand our infrastructure, with a strong emphasis on infrastructure-as-code. • Champion automation and AI adoption. Govern and promote adoption through enablement and education, eliminating friction and toil and lead impact across the organisation in line with our values. • Evaluate and adopt new tooling early. Trial emerging features and products, including as beta testers, to optimise how the organisation works. • Strengthen security posture. Drive IT incident response alongside InfoSec and engineering and partner with InfoSec on corporate and AI security standards, risk management and data protection for business-critical workflows. What skills do I need? • First and foremost, you must have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability are a plus. • You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions. • You have good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here! • You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune