Jobs / United States / Abbvie INC
Customer Experience Rep II
Abbvie INC · 🇺🇸 Austin, TX, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 177 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 94 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Abbvie INC
The US Department of Labor certified 177 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 94 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Abbvie INC →
About the role
Customer Support Specialist II We are in search of a dependable customer service specialist who excels in a collaborative work setting. Our ideal candidate should have a positive outlook and a firm commitment to providing top-notch customer service to both Abbvie customers and sales representatives. This position requires innovative thinking and teamwork with other customer operations professionals to develop innovative solutions for customer issues. Representatives are responsible for email order processing and resolution of issues that may prevent orders from shipping. If you are enthusiastic about joining our dynamic and success-oriented team, we encourage you to submit your resume. Let's discuss how your skills can add value to our team and explore the Abbvie growth opportunities available to you. Key Duties and Responsibilities: •Address customer inquiries, requests, and issues promptly and professionally. •Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate. •Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines. •Deliver exceptional customer service in a courteous and professional manner. •Manage the order inbox and manage orders received through various channels. •Work effectively both independently and collaboratively within a team. •Listen attentively to customer needs and questions, responding appropriately. •Responsible for managing open orders daily and ensuring timely shipment of orders. •Ability to use critical thinking skills to resolve customer issues and needs effectively. • 2-4 years of Customer Service • Preferred experience with Salesforce and SAP • Experience working in a team-oriented, collaborative environment • Proficiency in MS Office Suite • High School Diploma (Bachelor's Degree preferred) Skills and Abilities: • Goal-oriented with a positive and curious outlook. • Exceptional attention to detail and capability to handle multiple tasks and meet deadlines. • Excellent written and oral communication skills. • Exceptional organizational skills and the ability to prioritize effectively. • Proficient problem solver with the ability to make quality decisions. Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. • This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US