Jobs / India / AT&T Services INC
Lead - ServiceNow – Platform Operations
AT&T Services INC · 🌍 IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesWe don’t have visa salary rules for this country yet.
- Confirmed live todayWhen a source last listed this job as open.
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
SponsorApply flags time-wasters so your applications go where they can land. These come from the posting's own wording — read the original listing to confirm. See better-fit alternatives →
Sponsor Radar — AT&T Services INC
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for AT&T Services INC →
About the role
Job Description Role: ServiceNow Lead – Platform Operations Location: Bengaluru Experience: 13+ years Employment Type: Full-Time Role Summary Role Overview The Platform Operations Lead is responsible for leading enterprise platform operations, ensuring reliability, availability, performance, and operational excellence across critical business platforms. This role provides strategic leadership for production support, Site Reliability Engineering (SRE), service governance, incident management, and continuous improvement initiatives. The individual serves as the primary escalation point for critical issues while driving operational maturity, automation, and stakeholder satisfaction. The position requires deep expertise in ServiceNow architecture, strong leadership capabilities, and experience operating in large-scale, 24x7 enterprise environments. Key Responsibilities 1.Platform Operations Leadership • Own end-to-end platform operations and production support delivery. • Ensure platform availability, stability, scalability, and performance. • Lead 24x7 support operations across multiple teams and technology domains. • Establish operational standards, support models, and escalation processes. 2. Technical Leadership • Provide architectural guidance to development, support, and integration teams • Provide technical Consultation on new and existing business initiatives • Leads Platform Upgrade and Clone activities. • Mentor developers, and engineers across teams • Drive standardization and reusable design patterns across implementations • Drive adoption of AI Capabilities including NowAssist, Predictive Intelligence, Agentic AI Solutions. 3. Platform Governance & Strategy • Establish and enforce governance frameworks, design standards, and security controls • Ensure compliance with data security, regulatory, and audit requirements • Ensure the reliability, availability and performance of production platforms and applications. • Automate operational tasks to improve efficiency and reduce manual effort. 4. Performance & Optimization • Monitor platform health, performance metrics, and scalability • Identify bottlenecks and drive optimization initiatives • Ensure high availability and reliability of enterprise systems 5. Program & Stakeholder Collaboration • Partner with business stakeholders, product owners, and leadership teams • Drive solution alignment with business outcomes and operational goals • Communicate architecture decisions and trade-offs to technical and non-technical stakeholders 6. Continuous Improvement & Innovation • Stay updated with ServiceNow releases and emerging technologies • Drive automation, AI adoption, and operational efficiency initiatives • Identify opportunities for platform modernization and technical debt reduction Required Skills & Experience Experience • 12+ years of overall IT experience • 5+ years in ServiceNow Platform Operations • Experience working in enterprise-scale, multi-instance environments. • Prior experience in telecom/media domain preferred • Practical implementation experience in AI-enabled workflows, automation, enterprise integrations, and platform modernization. Technical Skills • Strong expertise in ServiceNow platform architecture (ITSM, ITOM, CSM, etc.) • Hands-on knowledge of: • ServiceNow data model, workflows, and scripting • Integrations (REST/SOAP APIs, MID Server) • Knowledge of ServiceNow AI capabilities including Now Assist, Generative AI, Virtual Agent, Predictive Intelligence, AI Search, and Agentic AI solutions Leadership & Operational Skills • Proven experience working with large technical teams and cross-functional programs • Strong architectural decision-making and governance experience • Experience in high-availability and 24x