Jobs / Poland / HelloFresh Benelux B.V.
Senior Service Designer, Food Systems & Fulfillment
HelloFresh Benelux B.V. · 🌍 Warszawa, Masovian Voivodeship, Poland
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About the role
Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month. Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech. HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Warsaw office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future. About the role: What's in the Box The Enterprise UX practice brings physical and digital product and service experiences to life through strategic research, service design, prototyping, and storytelling. The focus is on transforming enterprise ways of working by applying structured methods like Definition Sprints, Service Blueprinting, and AS-IS/TO-BE mapping to create effective enterprise experiences across the Supply Chain ecosystem. As a Senior Service Designer, the provider will leverage research and service design expertise to shape compelling visions for product and process improvements. This involves investigating current ways of working—identifying key data archetypes, mapping AS-IS states, and defining target TO-BE workflows to pinpoint high-impact opportunities. The role requires close collaboration with product, engineering, and operational stakeholders to design, prototype, and validate scalable solutions aligned with the Enterprise Design System. This role does not include people management responsibilities. About the domain The Food Systems Alliance provides technology that enables a lean and sustainable procurement process from suppliers to facilities, improving customer experiences through accurate ingredient data flow and optimal ingredient quality. Optimizing ingredient costs, providing customers with fresh ingredients, and enabling purchasing decisions that reduce excess stock and inventory waste are core technical focus areas for this alliance. At HelloTech, flexibility and cross-functional collaboration are core to how we work. While this role is aligned to a specific Alliance, strong candidates may also be considered for opportunities across different teams or projects. What you’ll do: The Recipe • Conduct strategic Definition Sprints to uncover user needs, validate hypotheses, and collaboratively define clear technical next steps for design and development. • Map current (AS-IS) enterprise processes and systems , identifying operational friction points and opportunities, and design optimized (TO-BE) workflows within the Food Systems Alliance. • Provide technical guidance and support to other enterprise designers in service design and prototyping methodologies, elevating practice standards across the team. • Analyze user journeys and workflows for Recipe Developers, Menu Planners, and Buyers, establishing technical alignment to advocate effectively for operational user needs. • Develop and align design concepts and prototypes with the Enterprise Design System to ensure technical scalability and consistency across enterp