Hybrid Specialty Representative, Psychiatry - Texas

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About the role

Candidates may reside in any of the following areas: Dallas, TX, Houston, TX or Austin, TX The Hybrid Sales Team supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation. Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels with healthcare professionals to achieve brand objectives. Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis through creating positive customer interactions and lasting relationships. Responsibilities • In-person as well as virtual coverage for field sales vacancies and potentially other business needed support • Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals • Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity • Manage daily sales call activity to optimize time and maximize the achievement of sales objectives • Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective • Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines • Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program • Demonstrate effectiveness working independently and in a team environment • Process customer requests related to product samples and resources in a timely, accurate, and professional manner • Project a professional company image through all personal and phone interactions with customers and internal partners • Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions • Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations • Effective and timely communication with Manager • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) Up to 50-70% travel for in field coverage, national conferences, and training. Requires flexibility to adapt to occasional changes in geographies, travel plans and schedules • Bachelor’s degree or equivalent experience • Sales experience preferred / 0-2 years of relevant sales experience is required • The ability to work independently, highly organized and superior communication skills • Experience in the healthcare industry involving interaction with physicians and office staff preferred • Skills demonstrating professional phone etiquette • Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint • Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to • Daily activity, goals, metrics • Expedient, usage of database and other core tools • Maintaining strict quality control standards and performance monitoring • Partner with field sales, operations, and marketing to further i

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