Engagement Delivery Director - Public Sector (Project Management Director)

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About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: Salesforce is hiring a Director, Project Management to lead the delivery of complex digital transformation projects within major UK Public Sector programmes. You work alongside programme leadership, solution architects, delivery managers and customer executives. You are the senior delivery contact for customers operating in regulated, high-profile environments. You help improve the public services that people rely on every day, and you grow your leadership skills on large, strategically important programmes. Responsibilities: • Lead large, complex projects from mobilisation to implementation, with end-to-end accountability for scope, schedule, budget, quality and customer satisfaction across teams of 30–100+ professionals. • Build trusted relationships with customer delivery leaders and senior stakeholders, and act as the primary delivery contact. Run steering committees, project boards and governance forums. • Establish governance and executive reporting, manage risks, assumptions, issues and dependencies, and own financial forecasting, budget control, resource utilisation and change control. • Lead, coach and mentor project managers and delivery managers, and promote delivery excellence and continuous improvement across the wider delivery organisation. Required Qualifications: • Significant experience delivering complex technology-enabled transformation projects within UK Government or the wider Public Sector. • Experience leading large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers, including teams of 30–100+ professionals. • Experience managing project governance, planning, financials, budgets, forecasting, change control and executive reporting. • Experience engaging senior customer stakeholders and managing dependencies across multiple workstreams. Preferred Qualifications: • Experience delivering Salesforce implementations or other enterprise cloud platform, CRM, case management or customer service transformation programmes. • Experience delivering through systems integrators, partners and multi-supplier environments. • Familiarity with agile and hybrid delivery methodologies, and a project management certification such as PRINCE2, Project Management Professional (PMP), AgilePM, Scrum Master or Scaled Agile Framework (SAFe). • Experience supporting major government digital transformation initiatives. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable acc

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