Senior Technical Consultant — Salesforce DevOps
Salesforce INC · 🌍 India - Bangalore
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About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ROLE OVERVIEW: The Senior Technical Consultant — Salesforce DevOps & Release Engineering ensures Migration Factory solutions align with industry best practices to drive long-term customer success. You are a big-picture thinker and an in-depth problem solver, with broad and deep technical expertise. You take pride in designing resilient systems that withstand high volumes and critical migration demands while balancing technical and enterprise-level considerations. This is a cross-track, shared-services role — not dedicated to a single product track — responsible for designing, building and continuously improving the CI/CD pipelines, environment management frameworks, deployment automation toolkits and release governance standards that underpin every migration wave. You will partner with all track Technical Architects to provision environments, automate deployment pipelines, enforce code quality gates, manage metadata versioning and execute cutover automation scripts — enabling the factory to deliver migrations faster, safer and more predictably at scale. RESPONSIBILITIES • Collaborate with client stakeholders to define requirements, deliverables and manage expectations across all migration factory tracks — acting as the DevOps point of contact for both internal track teams and client release management leads. • Assess existing DevOps processes, tools and practices at the start of each migration engagement — recommending targeted improvements to branching strategy, environment management, deployment models and quality gate maturity to align with factory standards. • Design, present and implement best-fit DevOps solutions considering customer needs, tool preferences and commercial constraints — selecting and configuring the right combination of Gearset, Copado, GitHub Actions, Azure DevOps or GitLab CI for each wave context. • Drive the selection and implementation of DevOps tools and technologies across the Migration Factory — evaluating tooling against factory requirements for multi-org support, concurrent wave isolation, metadata conflict management and automated test integration. • Lead the setup and execution of Salesforce DevOps frameworks for small-to-medium migration waves — independently owning pipeline design, environment provisioning, branching setup, quality gate configuration and go-live cutover automation from kickoff to production release. • Collaborate closely with Technical Architects and track leads on larger migration engagements — translating complex multi-track solution designs into phased deployment pipelines, environment dependency sequences and release governance procedures. • Ensure successful continuous delivery deployments across environments — maintaining environment pyramid integrity (Dev → SIT → UAT → Pre-Prod → Production) across all tracks, with automated promotion gates, sandbox refresh scheduling and environment health monitoring. • Collaborate with Salesforce product teams to supp