Senior Totango System Administrator

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About the role

Senior Totango System Administrator This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Global Customer Experience Analytics team within HPE’s Networking Business Unit is seeking a curious, creative, and self‑driven Totango System Administrator  to lead the implementation, configuration, and ongoing management of the Totango Customer Success platform. The ideal candidate will ensure Totango is optimized to support Customer Success operations, deliver reliable customer insights, and enable scalable digital engagement programs. This role is best suited for someone who is detail‑oriented, proactive, and comfortable partnering across teams to enhance processes and overall platform performance. •  Key responsibilities:  • Totango Administration & Configuration — Configure, maintain, and optimize Totango SuccessBlocks, attributes, and modules to align with business needs. • User Management & Security — Manage user roles, permissions, and access controls; depending on job level, ensure compliance with GDPR and internal data governance policies. • Process Automation — Build and maintain automated workflows, triggers, and SuccessPlays to support onboarding, adoption, renewal, and retention programs. • Cross‑Functional Partnership — Work closely with the Principal Program Manager for Digital Customer Success and other stakeholders to align Totango usage with business priorities and drive platform adoption. • Troubleshooting & System Support — Identify and resolve platform issues; collaborate with vendors and internal teams to optimize performance and proactively address risks. • Reporting & Analytics — Build segments, dashboards, and reports to provide actionable insights into customer health, engagement, and risk indicators. • End‑User Training & Adoption — Deliver training, create enablement materials, and support Customer Success teams in effective platform usage. • Continuous Improvement — Stay current with Totango releases, best practices, and new features; recommend enhancements to improve system capabilities. • Data Integration & Quality Management — Oversee data ingestion from upstream systems; partner with data engineering and source‑system owners to resolve data issues and maintain data integrity. • Framework Enablement — Partner with stakeholders to design and maintain customer health scores, segmentation frameworks, and lifecycle definitions; ensure accurate implementation and scalability within Totango. • Preferred Background • Strong understanding of Customer Success operations and customer lifecycle management. • Experience administering Totango • Familiarity with CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics. • Understanding of data flows, integrations, and governance in customer‑facing systems. • Strong communication and problem‑solving skills, with the ability to translate technical concepts for non‑technical audiences. Accessibility HPE is committed to creating an inclusive and accessible workplace a

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