CX - Strategy and Business Ops. OPEX

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About the role

CX - Strategy and Business Ops. OPEX This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: What you’ll do: Responsibilities: Job duties include: • Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement) • Maintain accurate order tracking files • Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics) • Support global & theatre contracts team whenever required • Recommend and implement procedures to improve process practices, techniques & efficiency • Assist in quality checks whenever required Technical competencies required: • Experience in service agreement and/or order administration will be an advantage • Good oral and written communication skills • Literacy in various PC applications & Microsoft office tools is a must • Experience in SAP & SFDC will be a clear benefit   What you need to bring: Education and Experience Required: • First level university degree or equivalent experience required. • Graduate with 2-4 years of experience in back-office operations. ·       Install base process Night Shift Knowledge and Skills: • Skills Required: • Good interpersonal skills • Good organisational skills • Attention to detail • Reliable • Ability to consistently meet deadlines • Flexibility (should be willing to work extra hours/weekends during quarter ends) • Ability to adapt to change • Ability to perform repetitive tasks of high volumes with high quality output • Ability to work independently and as part of a team Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #network

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