Business Excellence Manager - OBEX

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About the role

Job Title: Business Excellence Manager Location: London Competitive salary and benefits   Introduction to role: Are you ready to raise the standard of how we plan, engage customers, and launch life-changing oncology medicines to deliver sharper outcomes for patients and the business? With one of the most dynamic pipelines in oncology, we are bringing new science to market at pace. This role accelerates that journey by turning strong practice into repeatable, scalable outcomes across our customer-facing teams.   You will define and embed practical excellence frameworks across Marketing, Medical, Sales, Diagnostics and care transformation initiatives, strengthening segmentation, customer journeys, omnichannel execution and launch readiness. You will coach and challenge teams to improve planning quality and delivery, build the tools and capabilities they need to adopt better ways of working, and translate relevant global and external best practice into effective local action. Imagine seeing your standards show up in every brand plan and launch, and knowing the ripple effect reaches physicians and patients across the country—how would you make that impact tangible?   Accountabilities: • Excellence Frameworks: Define clear, practical standards and ways of working that elevate planning, customer engagement and execution across customer-facing functions. • Planning Quality: Review and challenge brand, medical and functional plans to strengthen customer focus, clarity of priorities and delivery discipline. • Omnichannel and Segmentation: Establish practical best practice for segmentation, customer journeys and omnichannel execution that improves reach, relevance and impact. • Launch Readiness: Set consistent, measurable launch readiness criteria and enable teams to deliver confident, coordinated launches. • Best Practice Sharing: Capture, codify and share strong practice across Marketing, Medical, Sales, Diagnostics and care transformation, driving consistency and scalability. • Capability Building: Identify capability gaps and create targeted interventions that improve how teams plan, engage and execute. • Tools and Workshops: Design and deliver practical tools, playbooks, workshops and guidance that help teams apply excellence frameworks in day-to-day work. • Stakeholder Partnership: Partner with Learning and Capability teams to align priorities, avoid duplication and amplify adoption across promotional and non-promotional functions. • Global-to-Local Adaptation: Bring relevant global, regional and external best practice into the UK context, adapting for local effectiveness and compliance. • Continuous Improvement: Monitor adoption, gather feedback and use evidence to iterate and improve standards, driving measurable maturity gains over time.   Essential Skills/Experience: • Relevant professional experience in marketing, commercial capability, learning and development, commercial excellence or a related commercial discipline • Significant pharmaceutical or healthcare experience with direct accountability for brand, medical, business or customer engagement strategy. • Strong experience in marketing, commercial capability, learning and development, commercial excellence or a related commercial discipline • Good understanding of pharmaceutical marketing, brand strategy, operational planning and commercial execution • A strong track record of owning plans, launches or customer engagement activity and improving business, customer or patient outcomes. • Experience designing and leading capability programmes for marketing, sales or other commercial audiences • Understanding of digital marketing, omnichannel engagement and use of data and technology in commercial roles • Experience supporting launches, CRM implementation or a

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