Operations Manager 3

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About the role

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Job Description • PCS is seeking a Manager to lead Bankruptcy, Offensive Litigation, and Debt Settlement Company (DSC) Servicing team(s) who may be responsible for coding of new bankruptcy notifications and updates, filing bankruptcy proof of claims, qualifying accounts for offensive litigation actions and partnering with Law Firms to ensure accuracy of legal documents, and researching legal matters, as well as any additional activities that may occur through the lifecycle of bankruptcy, litigation actions and resolving accounts with DSC’s.  Incumbent leads the day-to-day • Operations and ensure team members facilitate processes, etc., to ensure compliance with policy and procedures. The ideal candidate will understand Collections & Recovery, and/or Bankruptcy Operations.  • Additionally, this person will have proven leadership skills in coaching, developing, and holding team members accountable to performance standards.  They will ensure compliance with applicable internal policies and procedures, regulatory requirements, and federal bankruptcy law. • Ensures compliance with all applicable federal, state, and local laws, regulations and policies and internal operating policies, procedures, and audit/examining standards.  Responds to audit/examining exceptions. • Monitors tracking and performance. • Provides required reporting to keep executive management appraised of activities; makes presentations as needed. • Communicate with leaders and staff to produce effective procedures and workflow and to ensure quality service levels are maintained. Follows up with resolution of problems to ensure timely response and customer satisfaction. Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews.  May approve employee daily time records, work assignments, vacations, sick pay, etc.  Executes employee relations, training and affirmative action policies as needed. • Creates and develops ongoing performance reviews and administers performance improvement plans if needed. • Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s).  Ensure quality service and effective operations support for all assigned internal and external customers.  Leads high-performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. • Oversee adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility.  Participates in the review and improvement of operational systems and procedures relevant to assigned units. Role Responsibilities • Lead the day-to-day operations of Bankruptcy, Offensive Litigation, and Debt Settlement Company servicing teams. • Oversee the coding and maintenance of new bankruptcy notifications, case updates, and related account records. Ensure accurate and timely preparation and filing of bankruptcy proofs of claim. • Direct the review and qualification of accounts for offensive litigation in accordance with approved criteria. • Partner with external law firms to validate legal documents, resolve discrepancies, and support timely litigation activity. • Oversee legal and account research throughout the bank

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