Senior IT Operations Engineer

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About the role

🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people . Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 Your Mission: Build what this team runs on Hi, I'm Alessio, I lead IT Operations at voize. We're growing fast, and I'm hiring someone who can turn that growth into structure. As Senior IT Operations Engineer, you own complex IT Operations work end to end across the company, leading multi stakeholder projects and using automation to make sure the fixes actually hold. You'll be the person other teams come to when something needs to actually get built, not just patched, and you'll have real say in how we shape the function as we grow. You'll also be the escalation point when issues go beyond what normal support can handle. Instead of just closing the ticket, you fix why it happened, and you're already building solutions for problems before anyone's even raised them. The work changes week to week, but the standard doesn't. 🚀 Your Daily Business - No two days are alike • Own projects end to end. From scope through delivery, you drive company wide IT Operations projects, with clear milestones, risks and stakeholders behind them. You define success up front, and you deliver it. • The escalation point. Endpoints, identity, SaaS, security, when something is too complex for first level support, it lands with you. You resolve the highest impact issues and document what you learned, so the same thing doesn't happen twice. • Processes that scale. Onboarding, offboarding, device management, patching, asset tracking, you design how these work as the company keeps growing, not just how they work today. • Turn tickets into prevention. You use service and project metrics to spot what's breaking repeatedly, and you fix the root cause instead of closing the same ticket over and over. • Security as a mindset. Keeping devices, access and tools secure and up to date isn't a task you do once, it's how you approach everything, so nobody else has to think about it. • Automate the manual layer. Wherever a process depends on someone doing the same thing by hand, you find a way to automate it, so the team's time goes to the work that actually needs a person. • Networks and infrastructure that hold up. Office networks, Wi-Fi, VPN and internal infrastructure aren’t a side topic for you. You keep them reliable and secure as we grow, and you weigh up where local hosting makes sense and where the cloud does. • Choosing the right tools, and proving it first. When we need a new tool or a better vendor, you run the evaluation: you scope the requirements, run proofs of concept, and negotiate. You also run the service reviews afterwards, so what we buy keeps delivering. 🤝 Your Skillset - What you bring to the table • 5+ years of hands on experience owning IT Operations projects end to end in a fast growing, cross functional company. You've seen what breaks when a company scales fast, because you were the one who fixed it. • Hands on with Jamf and Google Workspace especially, and comfortable across a modern SaaS stack. You've o

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