Senior Deal Desk Team Manager

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About the role

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. About the Role This is a rare opportunity to build a truly strategic Deal Desk function at Perk — one that shapes how our Sales organisation structures, prices, and closes its most complex, high-value deals. We're investing in this transformation now, and we want a leader who can turn that ambition into reality. We're hiring a Senior Deal Desk Manager to lead this shift. You'll take ownership of the Deal Desk team and its transformation, personally running point on our most complex and strategic deals while building a team that operates as trusted commercial partners to Sales, Finance, and Legal. A major part of the role will be modernising how the team works: automating manual processes through AI and automation, and improving our CPQ and quoting systems so Sales can move faster with confidence. This is a coach-player role: you'll lead and develop a team while staying hands-on with the deals that matter most. What You'll Do Lead the transformation • Rebuild Deal Desk's operating model so the team spends its time on complex deal structuring and pricing strategy for high-value opportunities, not manual admin like company setup or payment profile processing — and put in place the triage, tools, and ways of working that make that shift stick. • Decide what Deal Desk should own, support, automate, or hand off to other teams, and build the case for change with Legal, Finance, and Sales Operations leadership. • Agree clear ownership and service levels for work that moves to other teams (for example, NDAs, supplier and financial forms, payment term changes, and downgrade/churn processing), so handovers actually stick. • Build performance metrics and reporting to track deal velocity, team output, and the impact of process and automation improvements over time. • Represent Deal Desk as a trusted, credible partner in cross-functional forums and with Sales leadership. Lead the team and run point on complex deals • Build, lead, and develop a team of Deal Desk professionals, setting clear goals and performance standards as the team matures into a more strategic function. • Act as a coach-player: personally run point on Perk's most complex, highest-value deals, modelling the standard of deal structuring, negotiation support, and stakeholder management expected of the team. • Own pricing governance and deal structuring for complex, non-standard commercial deals, balancing commercial

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