GTM Operations, Agent Development (London)

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About the role

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do • Support the business of Agent Development: Serve as the strategy and operations partner to Agent Dev leadership, and bring the same operational rigor to Agent Dev that powers our Sales organization. • Stand up the operating cadence: Partner with Agent Dev leaders to provide clear visibility into business health, including pipeline, deployment progress, utilization, expansion opportunities, and risks. • Operationalize best practices for enterprise agent deployment: Help define and scale the playbook for how Sierra builds, evaluates, launches, and expands AI agents at large enterprises. • Drive account expansion strategy: Work closely with account teams to identify whitespace, prioritize expansion opportunities, and build repeatable motions that convert post-sale momentum into durable revenue growth. • Turn insight into action: Analyze complex datasets and translate findings into clear, executive-ready recommendations that drive high leverage decisions. • Build internal tooling with AI: Leverage AI-native tools such as Claude Code, Cursor, and Codex to build lightweight internal systems, automate workflows, and create operational leverage across Agent Dev. What you’ll bring • 5-7 years of experience in management consulting, investment banking, private equity, or strategy and operations at top-tier technology companies. • Strong analytical rigor with the ability to work with large datasets and translate analysis into executive-ready insights and clear business actions. • Demonstrated experience supporting sales, post-sales, or commercial teams in a strategy and operations capacity. • Comfort with ambiguity and fast-changing environments, with the ability to independently structure complex problems and drive them to resolution. • Commercial instinct and business judgment, with a clear understanding of how enterprise technology products are landed, deployed, and expanded. • Strong communication skills, with the ability to influence senior stakeholders and act as a trusted advisor. • A growth mindset, coachability, and willingness to roll up your sleeves. No task is too small if it helps the team win. Even better... • Technical fluency and coding comfort: You have built apps or internal tools before and can confidently use AI coding tools such as Claude Code, Cursor, or Codex to create production-ready internal solutions. • Previous 0-1 operating experience at a growth stage technology company. Our values • Trust: We build trust with our customers with our accountability, empathy, quality, a

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