Jobs / India / Philips North America LLC
Senior Manager I/II
Philips North America LLC · 🌍 Bangalore
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About the role
Job Title Senior Manager I/II Job Description Senior Manager I/II You will be part of DXR R&D SW team and will be the Group Lead for Serviceability team. You will lead the transformation of DXR Serviceability software engineering by embedding AI, automation and data-driven practices into everyday engineering and operational processes, improving productivity, quality, speed and customer value. Your role: • Shape the DXR service portfolio in line with customer needs, business strategy and the long-term aspirations of the DXR business. • Lead the development and execution of the DXR service innovation strategy, including digital services, education and learning solutions, and service content development. • Define and drive the software operations and delivery strategy for DXR Serviceability, ensuring alignment with software reference architecture, platform strategy, PIL solutions and enterprise technology standards. • Develop and execute the digital roadmap for DXR Serviceability based on customer needs, installed-base opportunities and business priorities. • Drive the adoption of AI and GenAI across the software engineering lifecycle to improve development productivity, software quality, speed and engineering effectiveness. This includes areas such as requirements analysis, design, coding, code reviews, testing, defect analysis, documentation and knowledge management. • Identify and scale AI-enabled opportunities across engineering and operational processes, including test automation, intelligent troubleshooting, service diagnostics, workflow automation and engineering decision support. • Establish measurable outcomes for AI adoption and ensure that AI solutions deliver tangible improvements in productivity, quality, cycle time and customer value while complying with responsible AI, security and regulatory requirements. • Deploy best-in-class software engineering and quality practices and ensure adherence to development processes, quality management systems, cybersecurity requirements and applicable regulatory standards. • Drive continuous improvement in engineering productivity through automation, DevOps, CI/CD, data-driven engineering practices and AI-assisted development. • Build, develop and retain a high-performing global software engineering organization capable of executing the DXR Serviceability and digital strategy. • Define clear accountability, objectives and success criteria for individuals and teams and establish an environment of ownership and high performance. • Manage the long-term capability roadmap for the department, ensuring that competencies evolve in areas such as software architecture, cloud and connectivity, AI, data engineering, cybersecurity, serviceability and digital technologies. • Ensure effective people management practices covering recruitment, staffing, performance management, capability development, succession planning and leadership development. • Foster a culture of innovation, experimentation, continuous learning and engineering excellence, encouraging teams to challenge existing ways of working and adopt new technologies where they create meaningful value. • Apply agile and modern software development practices and continuously improve the effectiveness of product development teams. • Collaborate closely with software architects, system engineering, product owners, product managers and project and program managers to ensure software solutions meet architecture direction, business requirements, quality expectations, SLAs, SLOs and delivery commitments. • Manage vendor and strategic partner deliverables where applicable, ensuring alignment on architecture, quality, cost and schedule without compromising engineering standards. • Lead programs that translate service and customer