Customer Success Manager - Land Domain (m/f/d)

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About the role

TYTAN Technologies The PACE is fast. The expectations are high. The contribution matters. Working at TYTAN is more than a job, this is a mission. We thrive, think big, and hold ourselves to the highest standard. Our mission and values guide everything we do, and we're looking for people who thrive on ownership, embrace challenges, and are energized by meaningful work. If you're motivated by impact and thrive in dynamic environments, you'll fit right in. At TYTAN , we aim to set a global standard in autonomous air defense with AI-driven, cost-efficient systems that counter unmanned aerial threats at scale. We protect people. We protect critical infrastructure. We protect Europe’s sovereignty. We are looking for a commercially minded and analytical Customer Success Manager – Land Domain (m/f/d) to ensure that our customers get the best possible experience and results from using TYTAN products. You will be the first point of contact for our customers after delivery and will support them throughout the entire product lifecycle. Your mission is to maximize customer satisfaction while channeling meaningful feedback to our development and operations teams. This role is ideal for someone who enjoys working with defence customers, understanding and solving their problems, and collaborating across various functions at TYTAN. Your Roadmap to Make an Impact Product Lifecycle Management • Act as the primary point of contact for users and customers of TYTAN products, managing the full product lifecycle in alignment with customers (e.g., product updates, maintenance, replacements) • Provide first-level technical support for TYTAN products, based on a technical understanding of how to operate them • Connect users with TYTAN experts, e.g., in cases of repair or maintenance Training and Customer Learning • Understand current and future training needs of users • Plan and coordinate training sessions, involving relevant TYTAN-internal and external stakeholders Customer Experience and Feedback • Ensure a consistently excellent experience with TYTAN solutions in the field by systematically gathering customer feedback and deriving and implementing actions • Gather new and upcoming customer requirements and requests for new functionality; evaluate and prioritize them as input for product management and future updates • Gain insight into how TYTAN products are used in the field and provide input for concept of operations (CONOPS) development Cross-Functional Collaboration • Collaborate closely with sales and product management, aligning on feature requests, product improvement ideas, and upsell and cross-sell opportunities • Stay in close touch with engineering and operations to deliver best-in-class customer support and ensure smooth delivery of maintenance and product updates • Military background: 3+ years of military experience, ideally in the land domain, giving you a deep understanding of military processes, users and operational realities • Education: A degree i n Business Administration, Economics, Finance, Engineering , or equivalent military technical training • Technical aptitude: You’re comfortable operating complex hardware and software systems and can troubleshoot them hands-on • Customer focus: Experience in customer success, technical account management, in-service support, or project or commercial roles • Training delivery: Experience planning or running training for operators or end users • Communication: Excellent communication and stakeholder management skills, from soldiers in the field to procurement offices • Languages: Fluent German and English (C1 or above) • Mobility: Willingness to travel regularly to customer sites and field exercises Why TYTAN? • Build technology with real operational impact: Develop a

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