ES Operations & Program Sr. Specialist - Polish speaking

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About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role Employee Success People Services is evolving beyond traditional HR Shared Services. As we reimagine the employee experience in a digital-first world, we are strengthening our operations through knowledge-driven support, AI-enabled optimization, and content-led case deflection strategies. We are seeking an ES Operations & Program Sr. Specialist with 4–5 years of HR operations or shared services experience . In this role, you will focus on core data queue management and daily operations across the EMEA region and globally, while contributing to strategic HR programs. Your initial flagship initiative will be helping lift and scale our support model into Poland , leveraging your background in Polish HR operations to ensure a successful go-live before taking on future regional and global programs.   Key Responsibilities Poland Expansion (Phase 1: Primary Focus) • Go-Live Ownership: Serve as the regional lead supporting our upcoming Poland expansion, including policy reviews, process mapping, and go-live readiness. • Local Expertise: Apply Polish HR operations and labor law knowledge to ensure compliant, successful stand-up of support in the region. • Stabilization First: This is the role's top priority — once Poland support is stable, focus expands to the broader queue management and program responsibilities below.   Program Support & Strategic Initiatives (Phase 2: Once Poland Is Stable) • Scalable Program Delivery: Adapt and scale ES operations into additional EMEA markets and global strategic initiatives as programs evolve. • Subject Matter Support: Support regional processes, including leave of absence, benefits administration, and core time-off policies.   Knowledge Management & Digital Optimization • Self-Service & AI Integration: Champion case deflection by identifying knowledge gaps, authoring self-service articles, and leveraging AI-driven insights to reduce case volumes. • Complex Case Resolution: Confidentially manage escalated employee inquiries through tools including Salesforce Service Cloud, PeopleForce, and BaseCamp. • Process Enablement: Participate in UAT testing for tool and system enhancements, and train global team members on new processes and workflows.   Data Queue Management & Global Operations • Workday Administration: Execute complex Workday HCM transactions across the Hire-to-Retire lifecycle, maintaining high data integrity and compliance with local regulations. • Queue Optimization: Monitor queue performance metrics, resolve operational bottlenecks, and drive continuous workflow improvements. • Cross-Functional Collaboration: Partner with Recruiting, Payroll, Employee Relations, and Legal/Compliance teams to handle complex data scenarios and deliver seamless end-to-end service. • Recruitment Support Queue: Manage cases in the Recruitment Operations Queue and process related Workday transactions. • Background Investigations: Perform background investigation/adjudication

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