Technical Support Engineer
Vanta INC · 🌍 Dublin, Ireland
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesNo salary stated. Ireland Critical Skills Employment Permit needs at least €40,904 a year (General Employment Permit: €36,605). Source: https://enterprise.gov.ie/en/what-we-do/workplace-and-skills/employment-permits/permit-types/critical-skills-employment-permit/, rules effective 2026-03-01.
- Confirmed live todayWhen a source last listed this job as open.
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Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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Sponsor Radar — Vanta INC
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Vanta INC →
About the role
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Technical Support Engineer (TSE), you’ll play a critical role in supporting our customers by resolving their most complex technical issues and serving as the final technical escalation point for our Technical Support Specialists (TSS). You’ll collaborate closely with our Support and Engineering teams to ensure we deliver a best-in-class customer experience while meeting our service SLAs. Our goal is to provide best-in-class Technical Support to our customers. Our team’s mission: “We make complex solutions seem simple, and are leaders in customer education”. We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics https://www.vanta.com/technical-support-metrics are available publicly. What you’ll do as a Technical Support Engineer at Vanta: - Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs. - Develop a deep understanding of Vanta’s product capabilities, integrations, configurations, messaging, and more. - Own and resolve complex technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point within the Support team. - Demonstrate a strong sense of ownership and accountability for the overall customer experience. - Clearly explain complex solutions to customers and document them for future use. - Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends. - Create reproducible test cases and collaborate with Product and Engineering to improve the platform. - Validate and escalate bugs to Engineering, keeping customers updated on progress. - Contribute to internal and customer-facing documentation, as well as process and workflow improvements. - Actively participate in daily troubleshooting sessions, weekly team meetings, and other team activities. - Act as the trusted technical point of contact for assigned Premium Support customers, delivering high-touch, white-glove support and ensuring adherence to enhanced SLA requirements. - Proactively share knowledge with the broader team during knowledge-sharing sessions. - Foster a culture of collaboration, transparency, and continuous improvement. How to be successful in this role: - 4+ years of technical support experience in a SaaS/Tech environment. - 2+ years in a Tier 3 or Tier 4 (highest tier) technical support role. - Experience supporting Premium Support customers - Located in Ireland and able to support an 8 AM–5 PM Irish Standard Time schedule, with rotating on-call responsibilities (including rotational weekends and holidays). - Willingness to work on a hybrid basis, with a minimum of 2 days per week in office. - Strong troubleshooting experience with cloud providers (AWS, Azure, GCP)—including monitoring, load balancers, tagging, etc. - Hands-on experience with cloud platforms (AWS, GCP, Azure), operating systems (Windows, macOS, Linux), and cloud application architecture. - Solid understanding of APIs (REST and/or GraphQL) and networking fundamentals. - Familiar with relational databases (SQL) and document databases (NoSQL, MongoDB) - Familiar with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (Okta, Auth0, O365) - Experience using tools like Datadog or similar log management