Payment Specialist

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About the role

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re inspired by the things that seem impossible. Here, we see the impact of our collective ideas and expertise, and the power of science to deliver them. Every one of our employees makes a difference to patient lives every day. Our mission is ambitious, and it takes the skills of a collaborative team to really deliver on what science can do and to always put patients first. Working at AstraZeneca we believe in the potential of our people and our commitment to develop our people beyond what was thought possible.  The Payment Specialist will be a member of the Global Business Services (GBS) External Expert Engagement Team , responsible for coordinating end-to-end payment operations for Healthcare Professionals (HCPs), Patients, and other External Experts. This role ensures accurate, timely, and compliant execution of payment activities in line with AstraZeneca policies, procedures, regulatory requirements, and transparency reporting obligations. The Payment Specialist will collaborate with Engagement Owners, agencies, Finance teams, and External Experts to facilitate payment processing, resolve queries and escalations, maintain data integrity across multiple systems, and deliver an excellent customer experience. The role also serves as a Subject Matter Expert for payment processes and associated systems, supporting continuous improvement initiatives, new market deployments, process documentation, and adoption of innovative and AI-enabled solutions. The successful candidate will demonstrate strong operational excellence, attention to detail, and stakeholder management skills while ensuring compliance, driving efficiencies, and providing guidance and support to customers, peers, and new team members. Major Responsibilities • Manage end-to-end HCP payment activities in compliance with AstraZeneca policies, SOPs, and applicable regulations. • Partner with Engagement Owners and Agencies to collect required documentation and ensure accurate fee and expense processing. • Prepare, submit, monitor, and resolve payment requests through Finance systems. • Handle queries and escalations from stakeholders, providing excellent customer service. • Act as a Subject Matter Expert (SME) for HCP payments, Accounts Payable processes, and related systems. • Support onboarding, training, and knowledge sharing within the team. • Maintain and improve process documentation, work instructions, and team procedures. • Ensure data accuracy and integrity across Salesforce, SAP, DocuSign, and other systems. • Support new market deployments, including requirements gathering, UAT, and pilot activities. • Identify and implement process improvements, automation opportunities, and AI-driven solutions. Experience & Skills Requirements Required Experience • Experience in HCP payment processes, Accounts Payable, Finance Operations, or a related field. • Understanding of payment and compliance requirements across multiple markets. • Experience working with cross-functional stakeholders in a fast-paced environment. • Experience managing customer queries, escalations, and issue resolution. Technical Skills • Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint. • Working knowledge of SAP, Salesforce, DocuSign, and SharePoint. • Experience with reporting tools, dashboards, databases, and data management. Core Competencies • Strong attention to detail, organizational, and problem-solving skills. • Excellent communication and stakeholder management abilities. • Ability to manage multiple priorities and meet deadlines in a dynamic environment. • Custo

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