Customer Service Representative

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About the role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Customer Care & Order Operations supports Medtronic customers, healthcare providers and internal teams by ensuring efficient order processing, managing customer inquiries and supporting issue resolution throughout the customer journey. The function works closely with commercial and operational teams to provide reliable, efficient and customer-focused service. The Customer Service Representative plays a key role in ensuring smooth and accurate execution of transactional Customer Care activities, including order processing, returns, invoicing and issue resolution. The role works closely with customers and internal partners, including Sales, Relational Customer Care, Supply Chain and Finance, to ensure timely execution, resolve operational issues and support positive customer experience. Primary Responsibilities • Receive, review and process customer orders and requests accurately and efficiently through SAP and applicable electronic channels. • Validate order information and customer-specific requirements to ensure appropriate and accurate order processing. • Handle transactional activities related to returns, invoicing and other order-related requests in line with established processes. • Process order changes and corrections based on customer, Sales or operational requirements. • Manage urgent and non-standard order requirements, coordinating with relevant teams to support timely resolution. • Collaborate with Customer Care, Sales, Supply Chain, Finance and Order-to-Delivery teams to resolve operational issues and support timely delivery to customers. • Maintain accurate order documentation and ensure relevant customer requests, amendments and approvals are properly archived. Required Qualifications • Bachelor’s degree or equivalent qualification. • Previous experience in customer service, order management, operations or a similar customer-facing role. • Fluency in Turkish and good command of English, both written and spoken. • Good working knowledge of Microsoft Office applications. • Ability to work accurately with transactional data and manage multiple requests in a structured, timely manner. Preferred Qualifications • Experience with SAP or another ERP system. • [Previous experience in Customer Care, Order Management or Order-to-Cash processes. • Experience in the medical device, healthcare or another regulated industry. • Experience working in a cross-functional and international environment.   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ ‌     Recruitment Fraud Alert   We are aware of phishing scams targeting job seekers. Please keep the following in mind:  Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.  Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.  If you receive a suspicious message claiming to be from Medtronic,

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