Jobs / India / AT&T Services INC
Specialist Tech Vendor Mgmt - OEM/Telecom Products/Global Procurement/Strategic Sourcing/Supplier Performance/Contract & Commercial Govern
AT&T Services INC · 🌍 Gurgaon, India
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About the role
Specialist Tech Vendor Mgmt – Telecom Vendor Governance & AI Automation About the Role We are hiring a senior telecom vendor management professional to strengthen technology vendor governance across telco products, services, and operations. This role will manage strategic vendor relationships, SLA/KPI performance, contract compliance, commercial governance, risk controls, and cross-functional execution while enabling AI-led automation, predictive insights, intelligent dashboards, and governance analytics across the vendor lifecycle. Key Responsibilities • Own end-to-end technology vendor lifecycle governance, including onboarding, contract execution, SLA/KPI performance, renewals, risk controls, and exit management. • Manage strategic relationships with telecom vendors, OEMs, managed service providers, network suppliers, and internal business stakeholders. • Drive vendor performance governance through scorecards, service reviews, escalation management, corrective action plans, and executive reporting. • Partner with Procurement, Finance, Product, Operations, P2P, Revenue Assurance, and Billing teams to align commercial, operational, and financial outcomes. • Support contract compliance, pricing reviews, renewal strategy, commercial governance, cost optimization, and vendor consolidation initiatives. • Identify vendor risks, service gaps, billing issues, dependency failures, and process inefficiencies; drive structured resolution and control improvements. • Enable AI-led workflow automation, GenAI-assisted reporting, predictive analytics, anomaly detection, exception management, decision intelligence, and intelligent governance dashboards. • Own transformation roadmaps, governance forums, milestone tracking, automation adoption, and leadership-level reporting for vendor management initiatives. Required Qualifications & Experience • 5–10+ years of experience in technology vendor management, supplier governance, telecom operations, procurement, commercial management, or transformation programs. • Strong telecom background with exposure to telco products, network services, managed services, OEM/vendor ecosystems, billing, P2P, and service delivery models. • Prior experience as a Senior Vendor Manager, Vendor Governance Lead, Supplier Relationship Manager, Technology Vendor Manager, or similar role managing strategic telecom/technology vendors. • MBA, MCA, B.Tech/BE, or equivalent qualification required; MBA preferred for commercial/vendor governance-focused roles. • Strong understanding of contract lifecycle management, SLA governance, KPI scorecards, commercial reviews, vendor risk management, and service performance governance. • Proven ability to manage senior stakeholders across Product, Finance, Procurement, Operations, Revenue Assurance, Billing, and external vendor organizations. • Experience driving vendor cost optimization, renewal governance, commercial negotiation support, vendor consolidation, and process transformation. • Strong communication, negotiation, analytical thinking, governance discipline, data interpretation, and executive reporting skills. Preferred Skills • Experience working with telecom OEMs, managed service providers, network suppliers, cloud providers, or large technology vendors. • Exposure to AI-led automation, GenAI use cases, predictive analytics, anomaly detection, intelligent dashboards, workflow orchestration, process mining, governance reporting, and decision intelligence. • Strong commercial acumen with ability to connect vendor performance, service delivery, billing outcomes, cost optimization, risk controls, and business value. • Ability to operate in a matrixed environment and influence cross-functional stakeholders without direct authority. Success Measures • Improved