Jobs / South Korea / Salesforce INC
Success Architect, Marketing Cloud (Korea)
Salesforce INC · 🌍 Korea, Republic of - Seoul
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About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview The Success Architect is a trusted technical advisor who provides proactive and reactive Architecture, Technology & Strategy guidance, primarily to Signature customers, and delivers standardized programs to Premier Success Plan customers. Drawing on a strong understanding of the Korean marketing market and marketing domain expertise, you will connect customers' marketing business goals to Marketing Cloud architecture and execution plans. Your goal is to increase customer value realization and adoption while reducing attrition risk. Responsibilities Advisory for Signature Customers • Analyze and resolve complex technical issues that are difficult for CSMs to resolve, and recommend a path forward. • Review and recommend optimizations for Marketing Cloud (Engagement, Personalization, Account Engagement, etc.) architecture, data models, performance, and scalability. • Participate in the Architecture Design Review Board to review customers' implementation designs. • Deliver Success Architect engagement catalog playbooks, such as health checks and roadmap workshops. • Help customers prepare for major product changes, such as feature retirements (End-of-Life). • Drive customer adoption of strategic products and key features. • Deliver technical briefings to executives and C-level stakeholders, connecting technology strategy to business value and ROI. Premier Success Plan Program Delivery • Onboarding: Provide best practices, configuration guidance, and adoption roadmaps during the initial onboarding of new Premier customers. • Success Review: Review customers' adoption status, outcomes, and risks, and present recommendations and next steps. • Expert Coaching: Run 1:1 or 1:many coaching sessions for customers' practitioner teams. • Provide enablement on specific technical areas upon customer request, including Ask-an-Expert sessions. Korea Market and Marketing Domain Expertise • Advise on channel strategy, Journey design, and campaign design that reflect Korean channel characteristics, such as KakaoTalk Alimtalk/Friendtalk, SMS/LMS, and app push. • Provide marketing domain consulting, including marketing maturity assessments, KPI design, and campaign performance improvement. • Advise on consent management and data governance in compliance with the Personal Information Protection Act and the Network Act (e.g., opt-in consent for advertising messages, nighttime sending restrictions). • Advise on Data Cloud and Sales/Service Cloud integration, segmentation and personalization strategy, and the use of Agentforce and generative AI. Collaboration and Knowledge Sharing • Partner with CSMs, AEs, SEs, Technical Support, Product Management, Professional Services, and partners to build and execute Success Plans. • Collaborate with the Japan Success Architect team in specific areas. • Identify product feature gaps, propose alternatives, and relay customer feedback to Product and Engineering. • Provide technical