Jobs / United States / Medtronic INC
Customer Support Representative - Healthcare Technology (Veterans Focus)
Medtronic INC · 🇺🇸 State of Minnesota, United States of America
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 193 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 106 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Medtronic INC paid sponsored hires in similar roles7 certified filings for “Sr. Product Security Engineer” (Information Technology Project Managers) in MN: $110k–$130k, median $110k. Most were filed at wage level III (57%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. The pay stated here ($21 / hour) is below what this employer usually pays sponsored hires for this role. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Medtronic INC
The US Department of Labor certified 193 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 106 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Medtronic INC →
About the role
We anticipate the application window for this opening will close on - 20 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States. We are seeking a Product Support Representative to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. In this Tier 1, customer facing role, you will deliver timely, accurate support that helps ensure care is not disrupted. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes. This role is especially well suited for individuals passionate about serving veterans and contributing to work that has a meaningful impact . Strong communication and customer support skills are essential, with technical expertise developed through training and hands on experience. Schedules Available: • Monday – Friday, 10:00 AM central time - 6:30 pm central time OR • Monday - Friday, 10:30 AM central time to 7:00 pm central time Compensation • Starting base hourly rate: $21 / hour • Optional overtime available, paid at 1.5x the base hourly rate • Annual Bonus: Target of 5% • 4 weeks paid time off per year • 10 paid holidays per year • 401(k) with up to 6% match • Comprehensive benefits plan, including medical, dental, vision, and more • Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities! • Paid family, medical, and parental leave after 1 year of employment • Many more benefits to choose from! Who You’ll Support • U.S. veterans using home health products • Family members or caregivers • VA care coordinators, nursing staff, and program support assistants Key Responsibilities • Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel. • Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions. • Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries. • Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts. • Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues. • Escalate unresolved or advanced technical issues to team leads or senior support resources as needed. Minimum Qualifications: • Minimum of 4 years of relevant work experience (collage degree not required). • Prior experience in a help desk, technical support, or product support environment • Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire. Preferred Qualifications: • Experience working with veterans, healthcare systems, or government clients • Experience support