Subscription Services Representative (Tokyo)

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About the role

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Position title：Subscription Services Representative | Renewals (Japan) Everpure Japan | Tokyo Office | Full-time Reports to: Sr. Manager, Subscription Services | International Subscriptions team in Melbourne, Australia About Us Our ambitious goal of helping innovators build a better world with data started in 2009. Today, we are one of the fastest growing enterprise companies in history, exceeding $1B in revenue at the end of 2017. The world is experiencing a technological revolution driven by AI, machine learning, virtual reality, quantum computing and self-driving cars -- all of which require large amounts of data and put Pure’s technology literally in the driver’s seat. Our solutions deliver real-time, secure data to power critical production, DevOps, and modern analytics in multi-cloud environments. With a Satmetrix NPS score in the top 1% of B2B companies worldwide, our customer-first culture and commitment to innovation build a fast-growing company that employees, customers, partners, and investors love. Subscription Services Team at EverPure The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process. Your ability to drive business processes, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success. The Evergreen Subscription Services team is responsible for closely working with Sales, Finance, and Support while managing subscriptions, co-terms for up-sell opportunities, and supporting the company’s strategic subscription renewal strategy & process. What You Will Be Doing • A point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage • Effectively communicate company messages, value propositions, etc. verbally and in writing • Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure • Accountable for reviewing and validating installed base reports • Manage existing programs to maximize company revenue and resolve customer-related contract issues • Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal • Goal is to optimize renewal rate, attach rate and term • Quote all subscription renewal opportunities for assigned territory • Develop overall renewal strategy and process for assigned territory • Manage & forecast the subscription pipeline for territory • Create programs with Marketing Manager to proactively encourag

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