Engagement Delivery Manager

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About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description Engagement Delivery Managers (Project Managers) are responsible for leading project teams to drive successful customer outcomes with our implementations. They manage and run medium-to-complex projects and actively take part in client management, project execution and control, scoping, contract reviews, knowledge transfer, and budget management. Your Impact • Lead the project team. Show strong leadership by forming the team, keeping communication channels clear, and giving the team clarity, motivation and direction throughout the engagement. • Act as the primary customer interface. Run project management activities that ensure adherence to Salesforce methodology, project gates and governance. • Build and lead project plans. Monitor progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery. Identify and resolve issues to ensure project success. • Guide teams through the software delivery lifecycle using Agile, applying analytical and technical skills. • Oversee utilization of project resources in line with resource allocation and budget, including timely timesheet entry and approvals. • Lead one large project, or a couple of small to medium-sized related projects that need cross-functional teamwork. • Anticipate and remove obstacles that slow down or block teams from reaching project goals. • Facilitate requirements gathering and help prepare project deliverables and Salesforce documentation as needed. • Work as an extension of the account team to grow the Salesforce footprint. • Take part in end-to-end implementation planning, including project management, risk and issue management, communication and organizational change. • Facilitate User Acceptance Testing with business end users, including coordination and sign-off. Basic Qualifications • 5+ years of professional services, consulting, or project management experience • 2+ years managing technology implementations (Salesforce platform experience preferred) • Proven experience in project management, including external client projects in software development, CRM and SaaS environments • Ability to balance business and technical requirements to produce a project plan, and to collaborate with others to gather inputs such as estimates • Ability to facilitate meetings with client stakeholders, support and guide team members, and proactively manage project risks and dependencies • Demonstrated project management skills, with direct responsibility for leading project teams of 10+ members and managing budgets and schedules • Ability to hold difficult conversations • Track record of delivering high-quality results on time and within budget • Ability to maintain clear communication with remote consultants • Strong interpersonal skills and strong verbal and written communication • Ability to work effectively in a fast-paced, team-oriented environment • Proficiency in Spanish and English • Availabil

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