Jobs / Ireland / Salesforce INC
Senior Manager, Technical Support Engineering - Industries Cloud Support
Salesforce INC · 🌍 Ireland - Dublin
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesNo salary stated. Ireland Critical Skills Employment Permit needs at least €40,904 a year (General Employment Permit: €36,605). Source: https://enterprise.gov.ie/en/what-we-do/workplace-and-skills/employment-permits/permit-types/critical-skills-employment-permit/, rules effective 2026-03-01.
- Confirmed live todayWhen a source last listed this job as open.
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Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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Sponsor Radar — Salesforce INC
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Salesforce INC →
About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience As a Senior Manager in Technical Support Engineering, you will lead, empower, and support a high-performing team of Technical Support Engineers (Salesforce Technical Experts). In this role, you will balance operational excellence with empathetic leadership to cultivate customer success, foster long-term career growth across your team, and thoughtfully guide our support operations into the era of the Agentic Enterprise. You will hold end-to-end operational accountability for your direct organization while partnering closely cross-functionally to shape organizational strategy, enable AI transformation, and uphold Salesforce values as an approachable, trusted face of the organization. What You'll Actually Be Doing • Lead and support a team of managers and engineers to achieve business objectives, including team well-being, customer satisfaction, engagement, SLAs, and resolution efficiency, through clear objectives, regular feedback, and individualized growth plans • Guide the team in adopting AI-driven tools (e.g., Agentforce, Einstein, case-triage copilots) and lead empathetic, structured change management for AI adoption and operational evolution • Partner with Senior Leadership, Product, Engineering, and Customer Success to advocate for customer needs, influence product roadmaps, and refine escalation strategies, presenting performance summaries to executive stakeholders • Serve as a supportive escalation point in critical customer situations, proactively identify operational risks and growth opportunities, and mentor and sponsor emerging talent You're Our Person If... • 12+ years of technology experience, including 3+ years in technical support management leading teams of managers and technical specialists within cloud platforms • Proven ability to manage business KPIs, optimize support operations, and translate complex technical data into human-centered business insights • Demonstrated skill managing critical customer escalations, facilitating high-severity incident bridges, and engaging executive stakeholders with calm leadership under pressure • Commitment to mentoring and coaching managers and engineers, with strong cross-functional collaboration and communication skills that build trust and psychological safety across global teams Even Better If... • Salesforce Industries Cloud or related Cloud certifications • Generalist understanding of Salesforce Industries Cloud architecture and platform capabilities • Operational management background in a product-based environment with a focus on holistic customer experience management Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers lov