Jobs / United States / Pfizer INC
Senior Associate, West Coast Service Delivery
Pfizer INC · 🇺🇸 United States - California - San Diego
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 40 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 9 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Pfizer INC paid sponsored hires in similar roles2 certified filings for “SR. MANAGER SOLUTION DELIVERY” (Computer and Information Systems Managers) in TX: $121k–$121k, median $121k. Most were filed at wage level I (100%) — 1 lottery entry, ≈15% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Pfizer INC
The US Department of Labor certified 40 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 9 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Pfizer INC →
About the role
ROLE SUMMARY The Digital Workplace, Support Transformation and Vendor Management team delivers a high- quality, consistent, and repeatable end- user support experience to Pfizer colleagues through an AI-first, remote-first, multi-channel service model. The team is moving from a labor-based model to an AI-enabled operating model, in which AI agents and automation resolve routine demand end to end, telemetry-driven remediation prevents issues before they are reported, and Pfizer colleagues focus on judgement, exception handling, vendor governance, and continuous improvement across AMER business units and sites. The Senior Associate, West Coast Service Delivery is accountable for service outcomes across the West Coast site portfolio. The role coordinates Pfizer colleagues, contracted service partners, and AI-enabled capabilities, partnering with Service Delivery Managers to improve services and, colleague experience, expand automated and AI- led resolution, and reduce work requiring human intervention. On-site presence is reserved for work that genuinely requires hands- and- eyes support. Success is measured by demand eliminated, effective exception handling, cost per colleague supported, and improved colleague experience. ROLE RESPONSIBILITIES Service Delivery and AI Operations: • Leads end-to-end service delivery for the West Coast site portfolio, driving AI-first support by identifying opportunities for automation and AI to manage routine demand and improve the digital experience, while intervening where judgement, risk, business impact or relationship management requires human involvement. • Orchestrates three workforces: Pfizer colleagues, contracted Site Services resources and AI agents. • Monitors AI agents and automation performance (containment, deflection, accuracy, escalation and false-positive rates) using ITSM and digital experience management tooling; identifies failure patterns and works with platform and vendor teams to tune, retrain, or retire workflows. • Identifies automation and AI use cases for recurring site demand, defines the requirements, validates outcomes through pilots, and drives adoption across the portfolio and into the global standard. • Manage colleagues and client escalations to permanent resolution, feeding lessons into problem management, knowledge and agent training to prevent recurrence. • Leads the shift of site support toward remote-first delivery, including self-service, digital lockers and vending, while protecting the experience of colleagues who need in-person help. Vendor, Commercial, and Governance: • Oversees service provider performance for supported markets, holding providers to experience level (XLA) and outcome-based measures alongside traditional SLAs, including committed automation and productivity gains. • Validates and supports vendor billing, resource and project change requests, and new demand for supported locations. Contributes data and operational insight to workforce planning and adjusts resourcing as work transitions from human to automated resolution. • Ensures AI-enabled workflows operating in scope meet Pfizer standards for data privacy, security, records management, and responsible AI use, escalating risk through the appropriate governance forums. Transformation and Stakeholder Engagement: • Build relationships with site and business stakeholders to understand priorities, pain points, and opportunities for improvement. • Acts as the voice of the customer in service improvement and transformation initiatives. • Manages communication and change plans with site leadership, business unit stakeholders and colleagues, using an understanding of business operations to build confidence and promote adoption of AI-assisted support channels. • Ensure alignment ac