Senior User Research Manager

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About the role

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff/UK Remote | 💰£110,000-£150,000 + equity + Incentive Awards tied to your performance + Benefits ✨ About the team⭐ Core Banking's mission is to make everyday money magical for everyone. We're responsible for the products millions of customers rely on every day — from current accounts, joint accounts and accounts for kids and teens, through to money management, budgeting, and our paid subscriptions. These are some of Monzo's most loved experiences, and they're at the heart of how customers interact with us. As we continue to grow, we're looking for a Senior User Research Manager to help shape the future of Personal Banking. This is an opportunity to lead research across one of Monzo's largest product areas, influence company strategy, and develop exceptional research leaders. 🔑You’ll play a key role by... You'll be responsible for both people leadership and strategic research leadership. This includes: • Leading research across Core Banking while helping shape a coherent Personal Banking research strategy that spans multiple product areas. • Partnering closely with the Core Banking Leadership Team, Product Directors, Design leaders and senior stakeholders across Wealth, Payments, Borrowing and our European business. • Helping define and land parts of Monzo's global research operating model as we expand internationally, ensuring teams work effectively across both global and local markets. • Connecting customer insights across collectives, identifying themes, opportunities and gaps rather than viewing research through the lens of a single team. • Bringing together existing research, product data, market insights and quantitative evidence to help leadership make informed strategic decisions. • Managing managers and supporting approximately 6-8 direct and indirect reports while maintaining a consistently high bar for research quality. • Creating an environment where researchers can balance methodological rigour with the speed needed to build great products. 🤩 We’d love to hear from you if… You have experience with: • Leading senior researchers and/or research managers within a complex product organisation. • Shaping and influencing product strategy through research at both organisational and executive level. • Working across multiple product areas, bringing together disparate customer insights into a coherent strategic narrative. • Navigating complex stakeholder environments where different teams have competing priorities, metrics and timelines. • Partnering with Product, Design, Engineering and Data Science leaders to influence roadmaps and business strategy. • Combining qualitative research with quantitative signals, product data and market insights to develop strategic recommendations. • Building alignment across large organisations and landing new ways of working with multidisciplinary teams. • Coaching research leaders while maintaining a high quality bar across multiple teams. •

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