Jobs / United States / Abbott Laboratories
Senior Customer Support Specialist
Abbott Laboratories · 🇺🇸 United States - New Jersey - Princeton
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 73 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 28 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Abbott Laboratories paid sponsored hires in similar roles3 certified filings for “Senior Specialist, Systems Support” (Software Developers) in MN: $115k–$150k, median $137k. Most were filed at wage level II (67%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Abbott Laboratories
The US Department of Labor certified 73 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 28 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Abbott Laboratories →
About the role
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with a high employer contribution. • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity We have an opportunity for the role of Senior Customer Service Representative within our APOC division based out of Princeton, NJ and this is an onsite role. Abbott Point of Care (APOC) is a global leader in providing near-patient testing solutions that deliver reliable diagnostic information at the point of care. Our innovative technologies help healthcare professionals make timely clinical decisions that improve patient care across hospitals, physician offices, clinics, and other healthcare settings. As the Senior Customer Service Representative, you’ll have the chance to serve as a key point of contact for customers by resolving complex inquiries, managing order-related activities, and supporting exceptional service delivery. You'll partner across teams to help ensure timely issue resolution and a seamless customer experience. What You’ll Work On • Respond to customer inquiries regarding products, services, promotions, and account-related requests through phone and email channels. • Resolve complex customer issues that require analysis, judgment, and adaptation of established procedures. • Enter, validate, and manage customer orders while ensuring accuracy and timely processing. • Investigate and resolve order exceptions, shipment concerns, and customer service issues. • Partner with sales and technical support teams to address customer needs and communicate important updates. • Handle non-routine customer interactions requiring customized solutions and appropriate escalation management. • Maintain accurate documentation of customer interactions, transactions, and issue resolutions within business systems. • Identify recurring customer concerns and support continuous improvement efforts to enhance the customer experience. Required Qualifications • High School Diploma or GED. • Minimum 1 year of customer service experience supporting customers through phone, email, or related service channels. • Experience handling customer inquiries, order processing, or issue resolution in a professional environment. • Ability to work independently while managing multiple customer requests and priorities. Preferred Qualifications • Experience supporting customers in healthcare, diagnostics, medical device, laboratory, or other regulated industries. • Experience managing complex customer inquiries and escalations. • Familiarity with CRM, customer support, or order management systems. • Expe