Jobs / United States / sonyinteractiveentertainmentglobal
Director, Global Operations Excellence
sonyinteractiveentertainmentglobal · 🇺🇸 Hilversum
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About the role
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role overview: The Director, Global Operations Excellence will be responsible for leading Operational Excellence, standardisation, transformation, and continuous improvement across the Sony Interactive Entertainment global supply chain. Working in a fast-paced, highly collaborative environment, this senior leader will oversee a team of Lean experts and Operational Excellence business standardisation specialists, ensuring SIE Operations continues to improve service quality, reduce waste, increase efficiency, and deliver consistent, high-performing operational practices across all regions. Reporting into Global Operations, this role will act as a key transformation leader across the Operations division, partnering with Logistics, Warehousing, Planning, Transportation, Finance, Procurement, Commercial, D2C, Customer Service, and regional Operations teams to drive measurable improvements across cost, service, process maturity, and customer experience. What you’ll be doing: • Lead the global Operations Excellence agenda for SIE, defining and executing a transformation roadmap focused on standardisation, Lean capability, service partner development, and continuous improvement. • Oversee the Operations Lean Kaizen Office, driving Lean transformation activities across operational functions, including Kaizen events, value stream mapping, Gemba practices, waste reduction, cost improvement, and operational performance improvement. • Lead the development of global operational standards, ensuring SIE delivers a consistent, high-quality service experience to customers, retailers, commercial partners, and internal stakeholders across all markets. • Act as the central point for translating commercial, customer, and business requirements into operational solutions, ensuring requests are clearly assessed, prioritized, and converted into realistic delivery plans. • Lead global service partner development, including strategic tender activity, performance improvement, and commercial governance across warehousing 3PLs, control tower 4PLs, transportation partners, and other key Operations service providers. • Oversee centralised budgetary analysis across Operations, supporting visibility, control, and governance of OPEX and CAPEX activities across the global supply chain. • Generate data-driven insights into operational performance, ways of working, service quality, cost drivers, and customer impact, using these insights to shape strategic and continuous improvement initiatives. Key areas of focus: Service Partner Development • Lead global Operations tender activity across key warehousing 3PL, control tower 4PL, transportation, and logistics service partners. • Partner with Procurement, Finance, Legal, and regional Operations teams to ensure tender processes are commercially robust and operationally aligned. • Support service partner strategy, performance management, governance, and continuous improvement. • Provide budgetary oversight and centralised analysis of OPEX and CAPEX spend across Operations. • Identify opportunities to i