Jobs / United States / Abbvie INC
Senior Director, People Experience Operations (HR Connect & Payroll)
Abbvie INC · 🇺🇸 North Chicago, IL, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 177 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 94 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Abbvie INC paid sponsored hires in similar roles2 certified filings for “ASSOCIATE DIRECTOR, HR DATA MANAGEMENT AND GOVERNANCE” (Database Architects) in TX: $153k–$187k, median $170k. Most were filed at wage level III (50%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Abbvie INC
The US Department of Labor certified 177 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 94 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Abbvie INC →
About the role
Position Summary The Senior Director, People Experience Operations is a pivotal leadership role within AbbVie's People Experience organization, responsible for delivering seamless, high-quality HR services that support employees and the business globally. This leader oversees two critical operational pillars: HR Connect — AbbVie's global HR contact center responsible for managing and resolving employee inquiries end-to-end — and Payroll — encompassing both in-house and vendor-managed payroll operations across global markets. This is a role for a rare combination of strategic visionary and operational excellence leader. The Senior Director will drive continuous improvement, modernize service delivery models, and champion the use of AI and emerging technologies to create a more efficient, proactive, and employee-centric People Experience. The ideal candidate brings deep HR operations expertise, a passion for innovation, and the leadership presence to inspire high-performing global teams while influencing cross-functional stakeholders at the most senior levels. Key Responsibilities Strategic Leadership & Vision • Define and execute a forward-looking strategy for HR Connect and Payroll operations that aligns with and advances the broader People Experience vision and AbbVie's enterprise priorities. • Serve as a thought leader on HR service delivery transformation, benchmarking against industry best practices and identifying opportunities to evolve AbbVie's operating model. • Partner closely with HR Business Partners, Total Rewards, Finance, IT, and external vendors to ensure integrated, cohesive service delivery. • Represent the People Experience Operations function in senior leadership forums, influencing strategic decisions and resource investments. HR Connect — Global HR Contact Center • Provide executive oversight of AbbVie's global HR contact center, ensuring timely, accurate, and empathetic resolution of employee inquiries across all geographies and channels. • Set and monitor service level agreements (SLAs), key performance indicators (KPIs), and quality standards; drive accountability to continuously improve the employee experience. • Champion a culture of continuous improvement and knowledge management within HR Connect, ensuring agents are equipped with up-to-date information and tools to resolve inquiries effectively. • Lead the evolution of HR Connect's service model — including tiered service delivery, self-service expansion, and AI-powered virtual assistance — to increase resolution rates and reduce handle time. Payroll Operations • Oversee global payroll operations, including in-house processed payroll and vendor-managed payroll programs across multiple countries and legal entities. • Ensure payroll accuracy, compliance, and timeliness across all markets, partnering with Finance, Tax, Legal, and regional HR teams to meet regulatory requirements. • Manage payroll vendor relationships, including contract governance, performance management, and strategic roadmap alignment. • Lead efforts to standardize, simplify, and automate payroll processes, reducing manual effort and error risk while improving the employee pay experience. HR Technology Operations • Oversee global HR Technology operations, including Workday, ServiceNow and other HR platforms that are used internally or with employees • Develop streamlined capabilities to effectively receive and process stakeholder requests for system improvements, creating criteria for prioritization, and managing capacity to execute • Coordinate with the HR Technology Strategy lead to ideate and provide practical insights into the HR Technology roadmap, reducing our broader technology footprint while optimizing the use of existing tools and th