Customer Success Engineer
Adobe INC · 🇨🇦 Ottawa
Sponsorship verdict
Posting rules out sponsorship
The posting rules out sponsorship or requires citizenship/clearance.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeCanada has no single salary bar: the employer usually needs a positive LMIA. Pay at or above the provincial median wage + 20% (e.g. C$36.92/h in Ontario) puts it in the high-wage stream. Source: https://www.canada.ca/en/employment-social-development/services/foreign-workers/median-wage.html, rules effective 2026-07-17.
- Security clearance mentionedFrom the posting’s own wording.
- Confirmed live todayWhen a source last listed this job as open.
Canada: Express Entry no longer awards ranking points for job offers (since 25 Mar 2025); a job offer still counts toward Federal Skilled Worker eligibility.
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Why not apply?
The posting mentions a security clearance — usually restricted to citizens of that country.
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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Sponsor Radar — Adobe INC
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Adobe INC →
About the role
The Challenge Adobe Managed Services provides digital marketing solutions for strategic customers who provide a digital marketing presence to their end users via Adobe Experience Manager (AEM). Customer Success Engineers (CSE’s) are customer-facing engineers who partner with their assigned customers to drive value realization, return on investment and help the customer deliver on marketing goals. CSE's interact with their customers to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs. ***This role requires ability to achieve a Top Secret security Clearance, hands on Linux experience and front-end developer experience. This position includes the following aspects: Strategic client relationship management. CSEs are assigned as a designated technical operation advisor for 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products. The CSE role is equally: 1. Client-facing (developing long term client relationships), 2. Keyboard-facing (technical operations) 3. Colleague-facing (developing your own subject matter expertise, and drawing on that of you peers in a collaborative environment) CSEs are tech-savvy trusted advisors who champion projects and initiatives and act as facilitators between clients, third party providers, project managers, internal engineering and automation engineers. There will be frequent interaction with clients including Directors, of Fortune 500 companies. What CSE's do: Communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic. Help our clients achieve their business objectives by guiding or finding resources to answer clients' questions, identifying needs for account customization and coordinating changes to technical implementations. Work closely with account teams and collaborate with other internal team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness. Support customer production websites. Solve technical issues, quickly resolve root cause issues and recommend and/or implement steps to resolution is a key component. Lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests. Parter with customers to drive their strategic roadmap through Adobe technology solutions while driving Adobe Managed Services’ technical roadmap with customers. Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud hosted Enterprise offerings. The ideal candidate will: • Have a passion for digital marketing and client success and have a consistent track record of successfully leading client relationships and technical projects with an excellent work ethic and collaboration skills. • Be self-motivated and passionate about exceeding client expectations and understand enterprise internet business models and online processes, terminology, concepts and strategies. • Evaluate and adopt change and excel in high-stress situations, taking action to provide responsive, thoughtful dedication to client success. • Demonstrate excellent social, presentation, and interpersonal skills, both verbal and written. Required Qualifications: • Must meet eligibility requirements for obtaining Canadian Government Top Secret security clearance. • Working knowledge of Adobe's Experience Manager (AEM) and other DMA products teams to a