ES Operations & Project Specialist

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About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a key member of Salesforce’s Employee Success – Global ES Operations team, this role shapes a world-class employee experience. Sitting within a dynamic and innovative HR organization, the Operations and Project Specialist leverages Salesforce technology and strong cross-functional partnerships to deliver scalable, employee-centric solutions across regions. In this role, you will support Salesforce’s global Hire-to-Retire and Payroll transformation, driving process excellence, compliance, and continuous improvement while providing operational support to our Centers of Expertise. You will be a go-to specialist for complex Leave of Absence, Benefits, and other key aspects of the employee lifecycle, ensuring policies are applied with care, accuracy, and empathy. Success in this position means thriving in a fast-paced environment, managing highly sensitive information with discretion, and acting as a proactive teammate who enjoys solving complex problems in an ambiguous environment. If you are highly organized, detail-focused, and excited by technologies like AI, you will have the opportunity to reimagine how HR operations work and help transform how every employee experiences their lifecycle at Salesforce. Project Management (Primary Focus) • Lead and support special projects and programs across the Hire-to-Retire lifecycle (e.g., Global Time & Attendance and Benefits), including reviewing BRDs, conducting UAT, driving change management, and managing stakeholder communications (including Workers Council updates). • Partner with the team to proactively identify and deliver operational and employee experience improvements using AI, automation, RPA, and data-driven insights. • Contribute to post-project hypercare and stabilization plans to ensure smooth transitions, timely issue resolution, and strong adoption of new solutions. • Train and enable People Services team members on new processes, procedures, and tools to embed changes effectively and build team capability. • Build trusted, consultative relationships with operational management and Employee Success partners at all levels to align on process, policy, and operational impacts. • Support development and maintenance of end-to-end SOPs and process maps in partnership with cross-functional stakeholders (Benefits/LOA, Payroll, Employee Relations, Legal/Compliance) to harmonize and standardize global operations. 2. Employee Support and Case Management • Deliver frontline support to prevent, resolve, and refer employee questions or concerns across Benefits, Compensation, Time Off, and Leave of Absence, acting as the trusted first point of contact for HR inquiries. • Serve as liaison between Benefits/LOA vendors and Salesforce employees, while functioning as the primary escalation point for LOA specialists, managers, Total Rewards COE, and other stakeholders. • Act as subject matter expert on leave policies and regulations, interpreting Salesforce practices to prov

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