Jobs / Malaysia / Cigna Health And Life Insurance Company
Customer Service Representative
Cigna Health And Life Insurance Company · 🌍 Kuala Lumpur, Malaysia
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesWe don’t have visa salary rules for this country yet.
- Confirmed live todayWhen a source last listed this job as open.
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Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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Sponsor Radar — Cigna Health And Life Insurance Company
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cigna Health And Life Insurance Company →
About the role
As a Customer Service Representative you will be the first point of telephone contact for our global member who holds global employer health insurance with us. Previous experience in customer service is essential for this role. Key responsibilities • Receives requests by email and telephone regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. • Provide the highest level of customer service, striving for first-contact resolution, responding within agreed timelines on medical claims in line with customer benefits. • Ensure that all operating procedures and regulations are followed in accordance with policy terms and conditions. • Provide quality advice and information to customers regarding their health benefits. • Ensure turnaround times are met and ensure enquiries are settled within required timescales. • Build relationships with internal departments and external service partners to ensure resources are fully utilized for the benefit of the customer. • Actively support team members and contribute to the achievement of operational goals. • Carry out any ad hoc tasks as required to meet business needs. • Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity. Minimum requirements • Fluent in written and spoken English • Confident decision-making and sound judgment • Strong customer focus, with the ability to identify and resolve problems independently • Proactive and process-oriented • Ability to maintain high levels of customer satisfaction through effective and timely resolution of member enquiries • Excellent attention to detail and accuracy • Strong interpersonal skills, with clear verbal and written communication to both internal and external clients • Ability to support Team Manager and senior team members with escalations • Experience in health insurance or a call centre environment is an added advantage About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.