Jobs / United States / OpenAI UK Ltd
Demo Experience Engineer, Technical Success
OpenAI UK Ltd · 🇺🇸 San Francisco
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Sponsor Radar — OpenAI UK Ltd
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About the role
About The Team Our mission is to bring OpenAI products to life for every customer. Demo Experience equips customer-facing teams with the experiences, systems, and confidence to make frontier capabilities tangible, relevant, and trustworthy. OpenAI’s products and customer needs are evolving rapidly. Demo Experience closes the gap between a frontier capability and a credible customer experience—making new capabilities understandable, demonstrable, and reusable quickly at scale. Working across Product, Engineering, Marketing, Operations, and GTM, we turn recurring customer needs into reusable capabilities and raise the standard for every customer conversation. About The Role Demo Experience Engineers work at the intersection of product engineering, technical storytelling, and GTM execution. You will own ambiguous, high-leverage problems end to end—from building agentic prototypes to creating the infrastructure and self-service tools that make them reliable and reusable. Your work will help customer-facing teams move faster, reduce avoidable failures, and translate frontier product capabilities into clear customer value. You will also turn recurring patterns from customer-facing work into product feedback, launch-readiness improvements, and scalable systems. Success in this role means teams can demonstrate new capabilities sooner and with greater confidence. Recurring requests become reusable capabilities instead of one-off work. Demo experiences are accurate, reliable, and safe. Insights from customer-facing work improve product and readiness decisions. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In This Role, You Will - Own end-to-end demo readiness for new and priority product capabilities, including environments, integrations, synthetic data, evaluations, reliability checks, and fallback paths. - Build compelling prototypes, LLM agents, and reference flows that make complex capabilities tangible and connect them to clear customer outcomes. - Convert recurring needs into reusable accelerators—including companion apps, templates, LLM Skills and Plugins, and self-service demo packages—that scale across customer-facing teams. - Work alongside GTM partners on high-impact customer moments, unblock critical technical gaps, and identify the patterns that should scale. - Build always-on internal agentic systems that automate demo preparation, validation, and asset maintenance for the Demo Experience team. - Translate recurring feedback into product insights, launch-readiness priorities, and systemic improvements with Product and Engineering. - Define and raise the bar for demo quality across accuracy, safety, reliability, usability, and adoption. You’ll Thrive In This Role If You - Care deeply about creating exceptional demo experiences and helping customer-facing teams translate OpenAI’s product value into customer understanding, trust, and action. - Are a product-minded engineer who can move from an ambiguous capability to working software and then harden it into a reliable, reusable system. - Have a track record of building compelling demos, reusable technical assets, or tooling that accelerates adoption and improves execution. - Understand when a customer needs a bespoke solution and when it should become a shared platform capability. - Bring strong engineering depth across software architectures, integrations, data, LLM agents, skills, plugins, or other AI-powered systems. - Thrive in rapidly evolving, ambiguous environments and influence effectively across Product, Engineering, Marketing, Operations, and GTM through curiosity, humility, and strong judgment. - Maintain a strong commitme