Senior Enterprise Account Executive, CRM Solutions

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About the role

The Solution Sales Executive will oversee market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. What you will get to do in this role: • Oversee development and growth of assigned enterprise accounts, including development and deployment of territory resources • Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory. • Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s). • Arrange and conduct initial Executive and CxO discussions and position meetings • Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required. • Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience • Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform • Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects. • In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars • Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition • Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales • Sales process management and opportunity closure • Ongoing account management to ensure customer satisfaction and drive additional revenue streams     To be successful in this role you have: • Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management /  CX / CPaaS / CCaaS / SOM vendor • 8+ years of sales experience within complex software or platform solutions • An understanding of the CRM, CX or CSM solution-related business processes • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. • Experience leading virtual or matrixed teams • Ability to understand broad, macro-level business IT needs for a prospective client • Experience establishing trusted relationships with current and prospective clients and other teams • Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships • Able to thrive in a fast paced, growing, deadline driven environment • Willingness to go above and beyond to win in the market against stiff competition • Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences • Ability to forge strong business relationships and connect with both C-lev

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