Solutions Architect

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About the role

About Zelara Most CRM marketing still blasts generic messages at scale and calls it "personalization." Our founders experienced this firsthand in senior roles at HelloFresh, Salesforce, Uber, and others. Backed by top-tier VCs, they decided to build a better way. Zelara is an agentic lifecycle marketing platform that improves with every interaction. It works with the CRM infrastructure our customers already use, replacing static journeys and manual segmentation with a system that creates content, makes individual-level decisions, and learns from every outcome. With bunq, Europe's second-largest neobank, we delivered +7.4% activation and +66% reactivation uplift, measured against a control group. We raised a €3M pre-seed and are generating revenue with paying enterprise customers. We are growing our Solutions Architecture team to make the path from integration to measurable value repeatable across more customers. The Role This is a deeply technical customer role centered on post-sales value realization, with involvement in pre-sales discovery. It is not reactive customer success, nor a pre-sales role that hands off at signature. You own technical value realization for a portfolio of customers, from discovery and onboarding through live experiments, measured results, and scaled adoption. You and the commercial lead run each account as a pair. They own pricing, contracts, expansion, and renewal. You own the technical plan and the evidence behind those decisions: before signature you lead technical discovery alongside them, after signature you are the customer's named technical lead for solution design, data mapping, the experiment plan, and go-live. There is no separate customer success manager; the two of you hold the whole relationship. Product, Engineering, and Science own the platform, the integrations, and the measurement standards. You turn their work into a working customer solution and bring them in when a requirement crosses those lines. Our customers are mid-market and enterprise B2C companies across Europe: fintech, e-commerce, travel, and employee benefits. What You Will Do • Lead technical discovery before signature: how the customer makes money, which metric moves it, and what the pilot can credibly promise • Own onboarding: align stakeholders, define the data mapping and acceptance criteria, and take the customer live on its existing CRM stack • Design and pre-register each experiment to Zelara's scientific standards, because a success bar set after seeing the data is not a result • Own the customer-facing readout: reconcile our analysis with the customer's data, and say clearly when the evidence is not decision-ready • Enable the customer's team to run campaigns independently • Partner with the commercial lead on annual contracts, expansion, and renewal • Drive the product loop: turn recurring customer needs into product opportunities and research questions, backed by evidence from live accounts, and use agents to build the scripts and prototypes that unblock an account in the meantime Your First 90 Days 30 Days: Learn the platform and the portfolio, join the active accounts, and take over your first technical customer relationship. 60 Days: Lead one onboarding independently, with the integration, experiment design, and measurement plan agreed before launch. 90 Days: Own a small portfolio and deliver your first evidence-backed results readout. Who You Are • You have led deployments, implementations, or technical accounts for mid-market or enterprise customers at a B2B SaaS company, and your work has influenced adoption, renewal, or expansion. • You judge a customer's business before you design for it: which metric their leadership is held to, and what matters that nobody has said out loud. • You have led

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