Jobs / United Kingdom / Rubrik
Senior Project Manager, Professional Services
Rubrik · 🇬🇧 London
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Sponsor Radar — Rubrik
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About the role
Professional Services Senior Project Manager Location: UK (Remote) Department: Professional Services (PS) About the Job Rubrik Professional Services is looking for a high-energy, strategic, and results-driven Senior Project Manager to lead complex, enterprise customer implementations and help shape the future of our delivery practice. In this role, you will be customer-facing, acting as a trusted advisor to ensure deployment success, business value realisation, and operational efficiency. You will own high-stakes client engagements end-to-end, bringing deep project management expertise to solve problems on the ground and drive customer outcomes with minimal oversight. About You As a Senior Project Manager in our PS Organisation, you will drive impact primarily through hands-on delivery excellence, leadership, and practice enablement. 1. Client Delivery Excellence ● Drive Complex Engagements: Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments. ● Scope & Milestone Management: Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets. ● Risk & Issue Governance: Proactively identify, track, and mitigate project risks and technical dependencies, resolving issues autonomously before they escalate. ● Stakeholder Alignment: Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales), and third- party partners. ● Quality & Performance: Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik's standards and customer business objectives. 2. PMO & Process Optimisation ● Partner with PS leadership to help build, refine, and maintain the PMO governance framework, including standard operating procedures, project methodologies, and key performance indicators. ● Continuous Improvement: Flag bottlenecks and recommend improvements that enhance operational efficiency, margins, and customer satisfaction. ● Assist in establishing best practices for your engagements, resource allocation, utilisation tracking, and project health reporting across the PS portfolio. Required Qualifications: ● 8+ years of direct Project Management experience delivering customer-facing, enterprise technical projects within a Professional Services or Consulting organization. ● Previous experience with managing customers from Financial Services, Government, Healthcare industries ● Track record of managing multiple complex, high-visibility client engagements concurrently in a fast-paced technology environment. ● Demonstrated ability to work autonomously, exercising strong judgment and decision-making in ambiguous, high-pressure customer situations. ● Expert knowledge of modern project management tools (e.g., Smartsheet, Jira, Confluence, Asana) as well as Google Workspace. ● Fluent written and spoken English skill is a must. ● Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills. Good to Have Qualifications: ● Recognised credentials like Project Management Professional (PMP), PRINCE2, knowledge of Agile/Scrum (CSM, PMI-ACP), or Lean frameworks. ● Technical Background: Prior hands-on experience or foundational knowledge in Data Management, Cloud Infrastructure (AWS, Azure, GCP), Data Protection, Enterprise Storage, Cybersecurity, or SaaS delivery is a strong plus. ● Financial acumen regarding professional services metrics (e.g., revenue recognition, margin, utilization, project profitability). ● Additional European language skills (German, Spanish etc.) are a great plu