Associate Success Guide
Salesforce INC · 🌍 India - Hyderabad
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About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Associate Success Guide(Proactive TMP) - JD For the best candidate experience, please consider applying to — or referring the same person to — a maximum of 3 roles within a 12-month period. Internals For interview tips and other internal mobility resources, check out our Internal Career Guide on the Hiring & Onboarding tile in Okta. Referrals Click on the Refer button in Workday if you would like to refer a candidate to this opening. Don’t forget to check out our referral FAQ prior to submitting any candidates for consideration. • If you do not see the Refer button, this opening is NOT posted externally and therefore is NOT open to external applications or referrals at this time. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The role of the Associate Success Guide will be to help grow customers’ value and improve adoption. The Associate Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales. The ideal candidate is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge, they deliver value to customers and internal teams. Your Impact • Usage & Adoption: Offer best practices and technical guidance to boost adoption, support migrations/EOL communications, and drive business outcomes. • Customer Engagements: Deliver 1:1 coaching and handle Success Requests across segments. • Operational Excellence: Work in line with Global Guide SOPs. • Collaboration: Generate positive feedback and contribute to team growth. • Learning : Stay updated through enablement, ACT training, and Trailhead. Responsibilities • Deliver 1:1 expert coaching sessions and respond to Success Requests with clear, actionable guidance. • Share best practi