Senior Technical Consultant - Data 360 (Mandatory)
Salesforce INC · 🌍 India - Hyderabad
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About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce. About the Role The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key stakeholders to achieve the vision while completing key deliverables. They serve as hands-on advisors — using strong solution, technical, and product knowledge, plus industry and consulting experience — to deliver customer ROI. Senior Technical Consultants demonstrate thought leadership in technical aspects of customer and partner engagements, leading to successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations via middleware tools and platforms. They lead the evaluation of options, present and educate customers/partners, and proactively manage risk areas through to resolution. Your Impact — Responsibilities • Become a highly certified and recognized Salesforce expert • Help clients consistently meet/exceed goals and metrics • Contribute to customer success through front- and back-end solution development and release management • Deliver high client satisfaction (CSAT) • Guide application/integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education • Up-skill on AI Fluency and AI-Native delivery methodology, using AI tools and developer assistants (e.g., Agentforce Vibes, Cursor, Claude) and agentic evaluation frameworks to accelerate delivery • Build relationships with internal and external business partners, contributing to broader goals beyond a single customer engagement • Drive creation of application and technical design documents that leverage Salesforce best practices and integrate Salesforce into customer infrastructure • Troubleshoot key implementation issues and drive them to resolution; lead evaluation of business/technical requirements at a senior level • Proactively identify and manage risk areas through to complete resolution • Manage customer expectations; negotiate solutions to complex problems with customers and third-party partners • Contribute to Services Practice growth by leading internal strategic initiatives, mentoring junior teammates, and enriching technical/non-technical knowledge for customers and colleagues Minimum Qualifications • 2+ years as a Lead Developer doing solution design in a mid-to-large organization, with demonstrated leadership driving organizational transformation in a matrixed org • Experience with enterprise architecture areas: integration technologies, single sign-on, master data management • E