Account Operations Manager

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About the role

Account Operations Manager    This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Manages the end-to-end operational business relationship for customer and partner accounts. Acts as the single point of sales operations accountability and execution for assigned clients and accounts. Reviews agreements and contracts and implements appropriate sales operations processes and solutions to drive operational results and optimize the customer and partner experience. Identifies sales enablement opportunities and develops action plans & processes to proactively address dissatisfaction drivers for customers and partners. May identify areas of opportunity for additional services, product, revenue and order growth on accounts and communicate to sales/partner representative for action. Management Level Definition: Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. Responsibilities: • Manages the operational business relationship of mid- size to large domestic accounts; serves on account team. • Conducts and reviews highly complex operational analysis. • Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements. • Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity. • Prepares and runs operational performance reviews with the customer/partner and supports improvement plans. • Consults and advises on operational matters of medium complexity to internal clients at peer levels and above. • Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase. Education and Experience Required: • First-level university degree or equivalent experience; may have advanced university degree. • Typically 0-2 years of related experience, preferably in supply chain, customer service, procurement or financial management. Knowledge and Skills: • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required. • Developing consulting, negotiation and influence skills. • Solid understanding of core company businesses and the revenue cycle. • Superior research and analytical skills. • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint. • Demonstrated project management skills such as planning, execution and implementation. • Prove

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