Senior IT Project Manager

The Senior Project Manager leads project execution and supports business operations for a defined subset of Technology Partner Services, including Platform Services.  This role ensures that services and initiatives within this portfolio are well-managed and operationally disciplined. The Senior PM partners closely with the Associate Director of Operational Excellence, service owners, and senior leaders to translate priorities into executable plans, track delivery, manage risk, and improve operational consistency.  This role is primarily execution-focused, providing structure, coordination, and operational rigor that enables senior leaders to focus on strategy and service ownership. Job-Specific Responsibilities: Project and Portfolio Management Manage a portfolio of initiatives and maintain visibility into: • Project status and milestones • Dependencies and risks • Resource and capacity constraints • Support governance processes by: • Preparing status reporting • Tracking decisions and follow-ups • Escalating risks and issues appropriately • Help ensure initiatives deliver against agreed scope, timeline, and outcomes Operational Discipline & Process Improvement Support consistent operational practices across the assigned portfolio. • Assist in developing, maintaining, and operationalizing: • Standard operating processes • Project and initiative playbooks • Documentation and reporting standards • Participate in post-incident and retrospective reviews as appropriate, helping track follow-up actions and improvements. • Identify opportunities to improve efficiency, clarity, and coordination. Stakeholder Coordination & Communication Serve as a coordination point between service owners, architects, project teams, and central partners. • Support preparation of materials for leadership, governance forums, and stakeholder updates. • Help ensure information flows clearly and consistently across teams. • Build effective working relationships with peers across Infrastructure and HUIT. Business Operations & Financial Support Support Associate Director in maintaining well-managed business operations for the assigned portfolio, including: • Budget planning and tracking • Cost transparency and reporting • Partner with AD, service owners, and finance teams to ensure: • Analysis and clear documentation of assumptions and tradeoffs • Prepare operational and financial materials for leadership review.  • Responsible contract and Vendor Management, including but not limited to tracking renewals dates and analyzing contracts  Ownership • Serve as an escalation point for service risks and user-impacting incidents. • Responsible for defined roadmap and strategy to meet expectations for availability, performance, security, compliance, and usability. Service Delivery and Performance Management • Responsible to define and maintain clear service definitions including scope, ownership, dependencies, and escalation paths. • Establish and monitor service performance and risk indicators. • Use service data to drive prioritization, surface risk, and communicate transparently with leadership and stakeholders. • Ensure services remain reliable during periods of vendor-driven, compliance-driven, and institutionally required change. • Manage and balance both discretionary (project) and operations (including tickets) workloads. Security, Process Compliance, and Risk Coordination • Responsible to define and maintain clear security, compliance, and risk management practices. • Partner closely with appropriate teams to: • Implement user protections and infrastructure controls. • Align services with identity lifecycle and security strategies.  • Ensure compliance controls are operationally feasible, auditable, and clearly communicated.