Jobs / United States / OpenAI UK Ltd
Program Manager, Business Marketing
OpenAI UK Ltd · 🇺🇸 San Francisco
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Sponsor Radar — OpenAI UK Ltd
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About the role
About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Business Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence by developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst core business audiences. The Strategy & Operations function supports Business Marketing with operating models and cadences; strategic planning; portfolio, resource, and investment management; measurement and organizational learning that empower our teams to move at pace with clarity and confidence. About the Role We’re looking for a resourceful, systems-minded program manager to help Business Marketing turn a constant flow of ideas, requests, and priorities into world-class performant marketing campaigns. You’ll manage our marketing portfolio, lead selected cross-functional projects, and build AI workflows and systems that make it easier for marketers to get their work done. You’ll partner with marketing leaders to shape their programs, establish clear ownership, and make sure teams have the context and structure they need to move quickly. This role combines an integrated marketing mindset with hands-on project management and a builder’s instinct. You should enjoy being the person everyone reaches out to, making sense of ambiguity, seeing how a small ask might become a much bigger thing (or, seeing when a big ask is actually something quite small). This role makes everyone’s life a little easier: a better understanding of what’s happening across the entire department, high-touch support for our most intense projects, and useful systems that take friction out of everyone’s day. This is a hybrid role, based on our San Francisco office three days a week. In this role, you will: - Lead selected cross-functional projects. Build the model by program managing some of our biggest, most complex initiatives. Take projects from initial definition through delivery, coordinating dependencies, resolving blockers, managing scope changes, and keeping stakeholders aligned as priorities evolve. Use the learnings to inform the process. - Manage the ongoing marketing portfolio. Maintain a clear view of active and upcoming work. Use your deep knowledge of the portfolio (including team member’s responsibilities and availability) to push for single-threaded, named leadership when there are multiple contributors. - Kick off new projects . Determine whether a request belongs within an existing campaign, needs integrated marketing involvement, warrants a standalone project, or can be handled through self-service. Clarify the audience, business objective, scope, and readiness of new requests. Turn incomplete requests into actionable briefs through quick conversations, rather than cumbersome processes or forms. Find a path to “yes, we can” for most requests, and feel comfortable telling a stakeholder “why not” if that’s truly the best answer. - Set projects up for effective collaboration across humans and AI. Create clarity by naming accountable owners, clarifying who has decision authority, codifying working teams and workspaces, milestones, and the right information structure. Be at the forefront of using OAI products to enable effective portfolio, program, and project management. - Partner closely with Creative Operations. Ensure Creative Operations has what they need to assign creative staffing, estimate capacity, scope agency agreements, and create production timelines. - Make the operating model easier as the business becomes more complex. Use team feedback and delivery patterns to simplify processes, strengthen self-service, and reduce repetitive coor