Jobs / Ireland / Intersystems Corporation
Senior Manager, Service Reliability and Customer Operations
Intersystems Corporation · 🌍 Dublin
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesNo salary stated. Ireland Critical Skills Employment Permit needs at least €40,904 a year (General Employment Permit: €36,605). Source: https://enterprise.gov.ie/en/what-we-do/workplace-and-skills/employment-permits/permit-types/critical-skills-employment-permit/, rules effective 2026-03-01.
- Confirmed live todayWhen a source last listed this job as open.
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
SponsorApply flags time-wasters so your applications go where they can land. These come from the posting's own wording — read the original listing to confirm. See better-fit alternatives →
Sponsor Radar — Intersystems Corporation
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Intersystems Corporation →
About the role
Senior Manager, Service Reliability & Customer Operations InterSystems is seeking a Senior Manager, Service Reliability & Customer Operations to lead the global teams responsible for operating, securing, and continuously improving our Managed Services platform. This role combines technical leadership, operational management, customer engagement, and people leadership , with accountability for service reliability, security and compliance, operational excellence, and customer experience. What You’ll Do • Lead globally distributed teams across Operations & Reliability, Security & Compliance, and Customer Experience . • Drive improvements in service availability, observability, capacity management, backup and recovery, disaster recovery, and operational tooling. • Ensure operational readiness for new platform capabilities and services. • Oversee identity, access controls, vulnerability management, compliance automation, audit readiness, and security operations. • Improve customer-facing operations, including reporting, notifications, lifecycle workflows, provisioning visibility, and dashboards. • Lead major incidents and customer-impacting events, including Severity 1 incidents and emergency production actions. • Represent Managed Services during customer escalations, audits, assurance activities, and executive engagements. • Balance reliability, customer outcomes, operational risk, and cost efficiency. • Lead, coach, hire, and develop a high-performing global organization. What We’re Looking For • 10+ years of experience in cloud operations, managed services, service delivery, SRE, security operations, or related disciplines. • 3+ years of people leadership experience managing technical teams. • Experience leading globally distributed operational organizations. • Strong understanding of cloud infrastructure, managed services operations, reliability, observability, security, and compliance. • Proven experience leading major incidents and managing customer-facing escalations. • Experience working in regulated or compliance-driven environments. • Strong leadership, communication, and stakeholder management skills. • Ability to balance customer needs, technical priorities, operational risk, and business objectives. • Experience managing teams across multiple technical disciplines is strongly preferred. • Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com . AI Disclaimer InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines . AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees. Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments. Please note that the us