Sample Management Manager

POSITION SUMMARY: Join Natera’s R&D operations as the Sample Management Manager . You will direct biobanking, cold chain logistics, and the full lifecycle of clinical diagnostic samples. Every sample represents a real person, and you will ensure that tracking, storage, and distribution meet the rigorous standards required to advance cell-free DNA testing. You will lead a high-performing team, optimizing workflows and using data to maintain accuracy and regulatory adherence in a high-stakes clinical environment. PRIMARY RESPONSIBILITIES: • Develop and implement standardized procedures for sample intake, storage, tracking, and distribution • Treat regulatory guidelines (e.g., GMP, GLP, ISO) and company policies as the foundation of your work, ensuring strict compliance • Manage Laboratory Information Management Systems (LIMS) to maintain sample integrity and traceability • Lead, train, and develop the Sample Management team to operate with pace and precision • Think team by partnering directly with R&D, Quality, Supply Chain, and external partners to align sample management practices without needing translation layers • Use data to troubleshoot discrepancies, root-cause logistical issues, and resolve quality concerns • Use data to pressure-test workflows and implement technology enhancements that improve precision and scale • Prepare rigorous reports and audits to support quality assurance and regulatory inspections Operational Responsibilities • Take ownership of sample management operations, proactively allocating resources and designing workflows to meet rigorous clinical timelines • Provide clear guidance to the team, establishing policies and removing operational bottlenecks without relying on heavy hierarchy • Take ownership of operational challenges, relying on data rather than opinion to resolve workflow and capability gaps • Manage scheduling, performance requirements, and operational budgets • Act as an advisor to the team, directly stepping in to assist with issue resolution and technical troubleshooting Team & Performance Management • Direct team members to ensure precise execution of SOPs and safety procedures • Oversee training for new hires and build an execution-focused culture • Conduct regular 1:1 meetings to deliver unvarnished, data-backed performance evaluations and discuss goals • Plan and lead shift meetings, fostering team alignment and professionalism • Approve timecards, PTO requests, and ensure consistent staffing coverage • Prioritize workloads dynamically, delegate responsibilities, and escalate issues without hesitation Compliance & Quality Assurance • Treat quality as part of performance by ensuring all regulatory agency requirements are met through proper documentation, audits, and corrective actions • Maintain strict compliance with HIPAA/PHI privacy policies and complete required training within 30 days of hire • Oversee sample processing, ensuring accurate documentation and adherence to departmental expectations • Support R&D leadership in initiating and executing new projects to enhance operational efficiency QUALIFICATIONS: • BS/BA degree (Master’s degree preferred) in Medical Technology, Biological Sciences, or a related field • 8+ years of related experience with a bachelor’s degree • Minimum 3 years of team management experience KNOWLEDGE, SKILLS, AND ABILITIES: • Demonstrated team management experience in a fast-paced, regulated environment • Ability to manage projects independently with an ownership mindset • Clear, direct communication and troubleshooting skills • Excellent pipetting, data analysis, and wet lab operations abilities • Proficiency in Laboratory Information Management Systems (LIMS) and data analysis tools • Experience with Molecular Biol