Head of Sales, ANZ

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About the role

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Role Overview Klaviyo is consolidating its Australia and New Zealand sales business under a single country leader. This is a newly shaped role: one leader accountable for the entire ANZ number across both Commercial and Enterprise, based in Sydney, reporting to the APAC Managing Director. ANZ is currently the region's largest team and market. We are looking for someone who has personally taken a sales and supporting functions organisation from good to great — and who can tell us exactly how, including the key decisions they made and when. The role also carries the senior Klaviyo presence in the Australian market: partner and agency relationships, executive sponsorship on major customers, and site culture. This is not a BAU mandate, if you want a business with real headroom, a strong front line already in place, and a mandate to build and fix what's needed to scale and win, this may be the right opportunity for you. What You'll Do Own the ANZ Number • Full accountability for ANZ revenue across Commercial and Enterprise • Lead front-line sales managers and their teams • Lead the sales organisation to deliver on the growth potential of the ANZ market. Own customer acquisition and growth, team culture, pipeline health and forecast across segments and route to market, and be able to deliver results and “know the score” in detail. Diagnose and Fix Performance • Establish quickly and honestly whats needed for growth • Act on the diagnosis, including making decisions in the first 90 days • Raise the performance bar visibly, and hold it when it's uncomfortable • Remove obstacles and be able to roll up your sleeves and get into deals when necessary, building capability in the team as your core priority. • Distinguish between problems a leader can fix and problems that need a broader conversation — and escalate the second kind early Build and Develop the Leadership Layer • Coach and develop front-line managers to be world class in their craft and inspire their creativity and results • Hire, develop and retain best-in-class sellers; create real career paths and succession depth • Set a high bar for talent and act on the gap between the bar and reality • Model Klaviyo's values in how you lead, especially when the pressure is on • Model our “win as one” cross functional spirit. Building trust and collaboration across the entire team. Bring Operating Rigour • Install and hold weekly cadences — pipeline inspection, forecast, deal review, 1:1s — that are consistent enough that problems surface early • Use data as the primary instrument, combined with instinct. Know the score - distribution, coverage trend, tenure cohorts and win/loss reasons • Partner with Ops to strengthen the reporting and operating systems currently being built out • Drive a culture of being meticulous in your craft across the organisation • Put AI and automation as core capabilities of how the team works Represent Klaviyo in ANZ • Senior Klaviyo presence in market: agency and partner relationships, events, and community engagement • Executive sponsorship on the region's most significant customers and deals • Own site culture in Sydney — the person the team looks to, and the person the market sees Work Across the Business • Pa

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