Jobs / United States / Ixl Learning INC
IT Help Desk Specialist
Ixl Learning INC · 🇺🇸 San Mateo, CA
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 22 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 5 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Ixl Learning INC
The US Department of Labor certified 22 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 5 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Ixl Learning INC →
About the role
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team. This is a full-time position that requires you to be in our IXL headquarters office in San Mateo, CA. The work schedule for this role is Monday-Friday in the office. WHAT YOU'LL BE DOING • Provide advanced technical support and mentorship to help desk specialists • Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance • Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms • Quickly and efficiently resolve complex support tickets involving hardware, software, and malware • Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems • Enhance documentation for processes, training, and internal resources • Contribute to the technology integration of mergers and acquisitions across several business units WHAT WE'RE LOOKING FOR • Bachelor’s degree in computer information systems or a related field • 3-5 years of experience in help desk support • Experience managing conference rooms and A/V equipment • Excellent written and spoken communication skills • Strong ability to prioritize tasks, use resources wisely, and drive process improvement • Customer-centric attitude with a strong passion for helping others • Passion for improving education through technology! The base hourly rate for this full-time position is $28.00 to $33.00 per hour + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: • 1 in 4 students in the United States uses IXL.com • Rosetta Stone provides an immersive learning experience for 25 languages • Wyzant is the nation's largest community of tutors, covering 300+ subjects • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.