Manager - IT & Network

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About the role

About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To Senior Manager - AI & IT What You Will Be Doing As the Manager — IT & Network, you will own and operate the IT helpdesk and network services ChargePoint. You will lead a team of IT engineers, network engineers, and helpdesk staff to deliver reliable, secure, and well-managed technology services that keep the business running. You will be responsible for the day-to-day management of enterprise IT operations — from end-user computing and service desk performance to network availability, security posture, and vendor coordination. You will work closely with global IT and Information Security leadership to align operations with company-wide standards and initiatives. This role requires someone who is hands-on with infrastructure and security technologies, comfortable managing teams, and able to balance operational demands with improvement projects. What You Will Bring to ChargePoint • Lead and mentor the IT and helpdesk team, setting performance targets, managing workload, and conducting regular reviews. • Own the company's cybersecurity posture across endpoints, applications, identity, and networks. • Oversee network infrastructure — LAN, WAN, Wi-Fi, VPN, and internet connectivity — ensuring high availability and performance. • Drive automation initiatives using Python scripts and tools to reduce manual tasks, improve monitoring, and enhance reporting. • Oversee device lifecycle management, IT asset inventory, and enterprise device standards • Coordinate with global IT teams on Microsoft 365 administration, identity management, and cloud infrastructure. • Manage vendor relationships for IT procurement, service contracts, and SLA tracking. • Monitor network and security events using SIEM and monitoring tools; respond to and escalate incidents as needed. • Maintain documentation for network diagrams, SOPs, asset inventory, and configuration baselines. • Drive infrastructure improvement projects — capacity planning, technology refresh, and process optimization. Requirements • 10+ years of experience in IT infrastructure, network engineering, or IT operations, with at least 3 years in a people management role. • Strong working knowledge of enterprise networking — routing, switching, VLANs, VPN, SD-WAN, and wireless technologies. • Hands-on experience with firewalls and network security platforms such as Fortinet, Palo Alto, Cisco ASA, or Meraki. • Experience managing Okta, Microsoft 365 environments including Exchange Online, SharePoint, Te

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